Client Server Software Engineer - DHA

This announcement serves as public notice. Applications submitted will be placed into a pool and remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Positions filled with applications from this pool will involve roles where artificial intelligence duties occupy the majority of the work performed.

About the Role

The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure. Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public.

Our technology environment is robust and dynamic, spanning agency data centers and hybrid cloud platforms. We provide continuous operations management for essential applications, maintain and monitor all computer storage, network assets, and technology services, and ensure seamless, high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges. We also lead governance activities for infrastructure and software change management, capacity planning, and performance testing, guaranteeing a highly available and resilient environment.

We are committed to leveraging Artificial Intelligence and emerging technologies to optimize processes, enhance system efficiency, and improve the experience for both users and employees. With multiple specialized divisions, a central operations center, and regional service support centers, our team delivers comprehensive support and exceptional customer service to agency employees, state partners, and industry collaborators.

Responsibilities

• Support full lifecycle application development, deployment, patching, and management using tools such as Microsoft Endpoint Configuration Manager (MECM), Intune, Azure device management, Windows Server Update Services (WSUS), PowerShell, SQL, and MSSQL.
• Analyze and resolve highly complex technical problems related to software, hardware, and deployment infrastructures, including the development of sustainable solutions and technical documentation.
• Coordinate and collaborate with business analysts, developers, QA teams, stakeholders, and vendors to deliver high-quality, secure, maintainable software solutions.
• Recommend strategies for integrating AI-driven tools, automation technologies, and emerging advancements in artificial intelligence into enterprise operations.

Requirements

To qualify for the 2210 IT Specialist series, applicants must demonstrate the following competencies at the specified levels:

• Attention to Detail (Level 4, Advanced): Is thorough when performing work and conscientious about attending to detail.
• Customer Service (Level 4, Advanced): Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making (Level 3, Intermediate): Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management (Level 4, Advanced): Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills (Level 4, Advanced): Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication (Level 3, Intermediate): Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving (Level 4, Advanced): Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork (Level 4, Advanced): Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence (Level 4, Advanced): Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Qualifications

Applicants must have specialized experience that is directly related to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. This experience is normally attained through the equivalent of one year of specialized experience at the next lower grade level of the position being filled.

To qualify at the GS-14 level, you must have specialized experience at the GS-13 level, or equivalent. This experience must demonstrate proficiency in the following:

• Enterprise client-server architecture, application design principles, and multi-platform software and hardware environments used in large-scale production systems.
• Microsoft Endpoint Configuration Manager (MECM), Intune, Azure device management, Windows Server Update Services (WSUS), PowerShell, SQL, and MSSQL.
• AI-driven tools, automation technologies, and emerging advancements in artificial intelligence, with the ability to recommend strategies for integrating these capabilities into enterprise operations.

Additional Information

• Resumes exceeding two pages in length will not be considered. Refer to the new resume guidance for more information.
• Additional selections may be made for this vacancy six months from the closing date of this announcement.
• This Direct Hire announcement may be used to fill the same or similar position in another office.
• A recruitment incentive may be authorized.
• Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
• As a condition of employment, you may be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.