Client/Server Administrator

Woodward is committed to creating a great workplace for all team members, acting with integrity, respect, and accountability while maintaining high professional and ethical standards. We design and deliver energy control solutions to power a clean future and support our members’ wellbeing with a competitive Total Reward package.

Pay

Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Estimated annual base pay range: $95,000 (minimum) - $123,000 (midpoint) - $152,000 (maximum).

Benefits

• Annual cash bonus opportunity
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and training/professional development opportunities
• 12 paid holidays, including floating holidays
• Industry-leading medical, dental, and vision insurance (effective upon date of hire)
• Vacation, sick time, vacation buy-up, short-term disability, and bereavement leave
• Paid parental leave
• Adoption assistance
• Employee Assistance Program, including mental health benefits
• Member life & AD&D, long-term disability, and optional life insurance
• Member referral bonus
• Spouse/child optional life, optional AD&D, healthcare, and dependent care flexible spending
• Voluntary benefits, including home/auto insurance discounts, whole life insurance, critical illness insurance, legal assistance, and military leave

Responsibilities

• Provides expert guidance and support to less experienced colleagues, enhancing team competency and efficiency.
• Diagnoses and resolves advanced technical problems that are atypical or occur infrequently.
• Maintains accurate documentation of client, network, and server configurations, processes, and procedures.
• Performs regular maintenance and updates on client, network, and server infrastructure, troubleshooting related problems.
• Leads small-scale projects related to client, network, and server deployments, coordinating resources and ensuring timely completion.
• Serves as an informal mentor, offering technical guidance and support to growing team members.
• Drives the exploration and adoption of new technologies to enhance innovation, efficiency, and team capability.
• Implements and maintains security measures to protect global client, network, and server infrastructures.
• Provides high-level technical support with a focus on delivering exceptional customer service, handling escalations, and ensuring user-centered service delivery.
• Understands business impact of problems and selects effective resolutions balancing disruption and time to resolution.
• Manages and maintains server environments, including installation, configuration, and updates, following industry best practices.
• Establishes, manages, and tests data backup, recovery processes, and local disaster recovery (DR) plans.
• Creates scripts to automate advanced administrative tasks.
• Reviews and approves solutions for systems and processes to improve resolution times and maintain SLA targets.

Skills

• Problem Solving: Ability to identify, analyze, and resolve complex technical issues efficiently.
• Networking Fundamentals: Strong understanding of network protocols, configurations, and troubleshooting for client and server communications.
• Strategic Communication: Effectively communicates complex technical concepts to both technical and non-technical stakeholders.
• Security Management: Expertise in implementing and maintaining security measures for global client, network, and server infrastructures.
• Technical Documentation: Skilled in utilizing tools to enhance solution accuracy and support continuous service improvement.
• Customer Service: Delivers exceptional technical support with a focus on user-centered service delivery and handling escalations.
• Server Administration: Proficient in managing and maintaining server environments, including installation, configuration, and updates.
• Backup Solutions: Competent in establishing and managing data backup and recovery processes, including DR plans.
• Scripting and Automation: Proficiency in creating scripts to automate advanced administrative tasks.
• Project Management: Skilled in leading small-scale projects, managing resources, and ensuring timely completion.

This position requires use of information subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of ITAR and EAR or eligible to obtain required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce.