Client Safety Navigator - RRH

Safety and Security

• Maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Remain alert and awake during the entire overnight shift, if applicable.

Client and Visitor Management

• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.

Facility Monitoring and Compliance

• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• All documentation must be maintained in compliance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.

Administrative Duties and Professional Development

• Attend and participate in meetings.
• Participate in and complete all assigned training.
• Perform other duties as assigned.