Client Revenue Specialist

FLSA Status: Non-Exempt • Schedule: Monday–Friday, 37.5 hours/week • Location: Any Spencer Fane office • Reports to: Accounts Receivable & Collections Supervisor

About the role

The Client Revenue Specialist will possess strong collections experience, relationship management skills, excellent attention to detail, timely follow‑through abilities, and outstanding work ethic. This role owns the collections process, working with the CFAO and Partners within the firm.

Responsibilities

• Monitor accounts daily to identify outstanding accounts receivable.
• Investigate historical data for debts and bills.
• Facilitate write‑offs and ensure they are processed.
• Prepare and send reminder statements to clients.
• Conduct AR meetings with attorneys.
• Help enforce the firm’s collection policy.
• Identify issues attributing to account delinquency and discuss them with management.
• Contact clients directly and/or collaborate with Attorneys daily to identify collection issues.
• Ensure all collection activity is recorded accurately and timely.
• Address complex client issues in a timely manner until fully resolved.
• Communicate with Billing, Ebilling and CashApps teams for requested adjustments and/or errors causing AR to become uncollectible until resolved.
• Respond to Attorney/LAA requests in support of their practice.
• Communicate effectively with clients, attorneys, and accounting team.

Requirements

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree a plus.
• Experience: Minimum 3+ years of collections experience required.
• Client Service: Strong business‑to‑business customer service experience required.
• Communication & Problem Solving: Effective communication, problem‑solving, and analytical skills required.
• Ability to work independently or with a team.
• Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) required.
• Familiarity with Aderant collections software preferred.

Benefits

• Medical
• Vision
• Dental
• Paid Time Off (PTO)
• 401(k)
• Life Insurance
• Disability Insurance

Pay

Compensation varies by location. Hourly ranges:

• Birmingham, AL; Hendersonville, TN; Kansas City, MO; Las Vegas, NV; Miami, FL; Nashville, TN; New Orleans, LA; Overland Park, KS; Palm Beach, FL; Phoenix, AZ; Salt Lake City, UT; St. Cloud, MN; St. Louis‑Clayton, MO; Tampa, FL; Tulsa, OK: $28.20 – $33.00
• Austin, TX; Chicago, IL; Dallas, TX; Denver, CO; Galveston, TX; Houston, TX; Minneapolis, MN; Plano, TX; Sacramento, CA; Westlake Village, CA: $31.00 – $36.25
• Bentonville, AR; Cape Girardeau, MO; Dakota Dunes, SD; Fayetteville, AR; Greenville, SC; Jefferson City, MO; Oklahoma City, OK; Omaha, NE; Santa Fe, NM; Springfield, MO; St. George, UT; Tallahassee, FL; Wichita, KS: $26.00 – $30.25
• Santa Monica, CA; Washington, DC: $33.75 – $39.25
• New York, NY; San Francisco, CA; San Jose, CA: $36.75 – $42.50

Schedule

Monday through Friday, 37.5 hours per week.

Physical Requirements

• Generally sedentary; involves sitting most of the time with occasional inter‑office mobility.
• Occasionally or routinely lift up to 10–20 lbs.
• Efficient oral and written communication required.
• Ability to perform repetitive motions required.
• Ability to see and read PC screens, detect color‑coding, read fine print, and/or normal type size print.