Client Resource Representative (Call Center)

About the role

The Client Resource Center (Call Center) is seeking a full-time 40-hour position at our Redding location. We are looking for an outgoing, goal-oriented individual who can join our fast-paced team.

Responsibilities

• Handle incoming calls and inquiries from clients
• Provide accurate and helpful information regarding products and services
• Process transactions and requests efficiently
• Ensure customer satisfaction through effective communication and problem-solving
• Adhere to company policies and procedures

Requirements

• A combination of education and experience equivalent to:
• 1 year of call center and/or other related experience required, 2 or more years preferred
• Knowledge of general office practices and personal computer operations including word processing, spreadsheet and email software programs

Qualifications

• Completion of high school or equivalent

Skills

• Strong communication and problem-solving skills
• Excellent customer service and phone skills
• Ability to work in a high-paced team environment, multi-task, and establish customer relationships

Benefits

Not specified

Pay

Salary range: $20.00 - $26.00 per hour DOE

Schedule

Full time, 40 hours per week