Client Resolution Specialist

Imperial PFS is hiring a full-time Client Resolution Specialist to join our expanding team in Jersey City, NJ. This is an on-site position with hours of Monday-Friday, 8:30 AM - 5:30 PM.

About the role

The Client Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner.

Responsibilities

• Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies
• Monitor account activity and determine next steps to support timely collection outcomes
• Coordinate with external attorneys and collection agencies on recovery efforts
• Provide documentation, direction, and support throughout the recovery process
• Assist with payment arrangements and settlement discussions within established guidelines
• Process payments and maintain accurate account records
• Draft and issue demand letters and other account-related communications
• Respond to inquiries from insureds, agents, and other stakeholders
• Maintain accurate account documentation and activity tracking
• Ensure adherence to company policies and regulatory requirements

Requirements

• High School diploma or equivalent
• 3+ years of work experience, preferably in any of the following: collections, customer service, or a related field
• Excellent verbal and written communication skills
• Experience multitasking and working independently in a fast-paced environment
• Experience working on tasks with a high level of accuracy and detail
• Experience building and maintaining positive relationships with teams and external partners

Qualifications

• Associates/Bachelor's Degree preferred

Benefits

• Parking and commuter benefits programs
• Comprehensive paid training program
• Medical, prescription, dental, and voluntary vision insurance
• Voluntary life/dependent life, group term life, and AD&D insurance
• Wellness program (WellWorks) and Employee Assistance Program for confidential support
• Gym membership subsidies
• 401(k) with company match
• Paid vacation time, paid personal leave, and company-paid holidays
• Company lunches, corporate outings, and occasional ice cream truck

Pay

The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate will take into account relevant market data and the applicant’s prior experience, education, and other qualifications directly related to the position to ensure internal equity.

Schedule

• Monday-Friday, 8:30 AM - 5:30 PM
• On-site at our Jersey City, NJ office location