Client Relationship Manager III (VCIO)

About the role

The award-winning Managed Service Provider, JMARK, seeks a motivated Client Relationship Manager III (CRM III). This role requires extensive technical expertise and client management experience to translate client needs into strategic technical solutions.

Responsibilities

• Demonstrate comprehensive knowledge of the JMARK Optimized Solution Stack (JOSS) and utilize best practices to formulate organizational strategy.
• Communicate the scope of work for all JMARK solutions effectively.
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with company and client objectives.
• Cultivate trust-based consultative relationships with clients, positioning yourself as a trusted technology consultant.
• Develop sales strategies to navigate challenging budgetary and relationship conversations with clients.
• Collaborate seamlessly with cross-functional teams including Business Development, Onboarding, Service, Engineering, Projects, and Admin to achieve joint success.
• Coordinate with the Projects Team to establish project schedules and set accurate client expectations related to implementation.
• Lead or participate in sales presentations, project management kickoff meetings, and service post-mortems as needed.
• Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
• Maintain professional appearance and be willing to travel throughout the sales territory.

Qualifications

• Valid driver's license and proof of vehicle insurance.
• Exceptional written and oral communication skills.
• Strong attention to detail and time management abilities.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Five or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
• Experience supporting clients and vendors with a focus on value creation and retention.