Client Relationship Manager II

Client Relations

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The company places a strong emphasis on fostering a respectful, supportive, dynamic, and spirited culture, which is a key aspect of its success.

Duties and Responsibilities

• Communicate and address technical needs within client environments to ensure 100% compliance with the JMARK Optimized Solution Stack (JOSS).
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with client goals.
• Prepare and document Quarterly Business Reviews (QBRs), and schedule appointments with C-level contacts for quarterly reviews.
• Ensure all client objectives are captured during QBRs and translate them into actionable items, including service tickets, project escalations, and quote requests.
• Manage commitments resulting from client interactions, including scheduling follow-up QBRs, managing quote creation, and completing thorough documentation.
• Assist in managing Agreement Renewal timelines and objectives to retain client base and drive healthy revenue.
• Cultivate trust-based relationships with clients to enhance JMARK's reputation for exceptional customer service.
• Maintain professional appearance and be willing to travel throughout the sales territory.

Professional Development

• Participate in ongoing training and stay updated on industry trends.
• Develop personal skills to work efficiently both independently and as part of the JMARK team.
• P practice and integrate the Sandler selling methodology to drive consistent sales outcomes.

Skills and Qualifications

• Valid driver's license and proof of vehicle insurance.
• Ability to work independently and as part of a team.
• Exceptional written and oral communication skills.
• Strong attention to detail and time management abilities.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Two or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
• Experience supporting clients and vendors with a focus on value creation and retention.