Client Relationship Manager

About the firm

SSR is a leading engineering design, consulting, and planning firm—a team of owners committed to solving complex facility and infrastructure challenges. With locations across the U.S. and expertise spanning diverse markets, our collaborative approach empowers us to build lasting partnerships with clients and communities. We believe high performance and a people-first culture go hand in hand. As an owner from day one, colleagues thrive in an environment that values accountability, celebrates achievement, and supports personal and professional growth.

Responsibilities

• Serve as principal-level relationship owner and trusted advisor for assigned clients; maintain regular executive-level touchpoints.
• Work with leadership to create account plans and strategies that grow relationships, share of wallet, and multi-year programs.
• Align SSR services with client standards and strategic goals; anticipate future needs and position new solutions.
• Lead project initiation and kick-offs; define scope, deliverables, schedule milestones, budgets, and risk parameters.
• Oversee multi-discipline project teams to achieve Total Project Success; mentor and guide Project Managers.
• Direct project management activities: contracts and fee development, schedules and man-hour budgets, risk management, QA/QC implementation, and close-out.
• Monitor financials—fee burn, earned value, forecasts—and drive profitability; review invoices and manage change orders and additional services.
• Forecast monthly revenue and collaborate with Operations Directors on workload planning and staffing.
• Pursue and secure new work through outstanding delivery, relationship development, and proposal/interview leadership with Marketing and technical teams.
• Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices.
• Resolve project and relationship issues proactively; facilitate timely decisions and escalate when required.
• Support collections in partnership with clients and Project Managers to meet program AR goals; negotiate fee structures where appropriate.

Requirements

• Ability to consistently generate $1.5M - $3M of revenue per year.
• Minimum of 12 years applicable project/client management experience.
• Technical or Bachelor’s degree in one of the major technical disciplines practiced by the firm OR applicable experience.
• Professional Engineer Licensure preferred.
• Demonstrated, consistent ability in managing projects from small to large scope and complexity.
• Experience in the design of multi-discipline projects.

Preferred Qualifications

• Proven success growing strategic accounts and securing multi-year, multi-discipline programs.
• Executive-level communication, presentation, and negotiation skills; clear, concise technical writing.
• Advanced business acumen with command of project financials, pricing strategies, and profitability levers.
• Ability to cultivate, mentor, and develop Project Managers and emerging leaders.
• Experience leading proposals, interviews, and client workshops in partnership with Marketing.
• Proficiency with Microsoft Office and familiarity with CRM and project management platforms.

Benefits

• 100% Employee-Owned – Ownership from day one with immediate ESOP vesting.
• Retirement Savings – 401(k) with immediate vesting and a generous company match.
• Health & Wellness – Medical, dental, and vision coverage, plus company-funded HSA contributions for HDHP plans.
• Company-Paid Protection – Life insurance, AD&D, and short- and long-term disability at no cost to you.
• Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
• Career Growth – Tuition reimbursement and ongoing professional development support.