Client Relationship Manager

Job Description

Pitney Bowes is hiring for a full-time Client Relationship Manager at our Arlington, TX presort facility. Join our team and earn $63,000 annually. As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year. Work Hours: Monday - Friday, 9:00 am - 6:00 pm

Responsibilities

• Manage and build client relationships with small to medium clients to encourage new and repeat business opportunities
• Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and other client services
• Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues
• Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention
• Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met
• Work with USPS and functional department management and advises and provides recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.)
• Develop a deep understanding of assigned clients' products and long-term business strategies and identifies additional revenue and business opportunities
• Make recommendations and presents proposals to decision makers to increase revenue and profitability
• Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtains signed contracts for existing contracts up for renewal
• Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements
• Prioritize plans and communicates regulatory changes for assigned clients and works with them to execute
• Determine required contract changes as a result of regulatory changes and negotiates updated contract terms with assigned clients
• Represent Pitney Bowes Presort Services at industry events and tradeshows
• Obtain within the first year of employment and maintains MDP (Mail Design Professional) Certification

Requirements

• A minimum of 3+ years of applicable work experience
• Ability to develop and grow long-term client relationships
• Strong communication and negotiation skills including the ability to adapt style as needed
• Computer skills using Microsoft Office
• Ability to make sound decisions with the information at hand
• Organize, prioritize and handle multiple work assignments with frequent interruptions
• Detail oriented a must
• Excellent verbal, written and interpersonal communication skills
• Effective listening skills

Qualifications

• Must have a valid driver's license and reliable transportation
• Must be able to lift up to 50 pounds
• Must be able to work in a fast-paced environment
• Must be able to work weekends and holidays as needed

Skills

• Strong communication and negotiation skills
• Ability to adapt style as needed
• Computer skills using Microsoft Office
• Ability to make sound decisions with the information at hand
• Organize, prioritize and handle multiple work assignments with frequent interruptions
• Detail oriented
• Excellent verbal, written and interpersonal communication skills
• Effective listening skills

Benefits

• Comprehensive benefits globally (PB Benefits and Wellbeing Programs)
• Equal employment opportunity employer

Pay

$63,000 annually

Schedule

Monday - Friday, 9:00 am - 6:00 pm