Client Relationship Manager

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the role

We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high‑quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast‑paced environment.

Responsibilities

• Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs.
• Maintain a professional, organized, and client‑ready environment at all times.
• Participate in leadership discussions, providing updates on performance, challenges, and opportunities.
• Develop and maintain processes and procedures to support efficient service delivery.
• Monitor performance metrics and service levels, identifying opportunities for improvement.
• Maintain and update operational documentation and playbooks.
• Build and maintain strong client relationships through consistent communication and service delivery.
• Conduct regular site walkthroughs to ensure a high standard of appearance and functionality.
• Address concerns and service requests promptly, ensuring resolution and follow‑up.
• Oversee meeting and conference room operations, including setup, coordination, and space management.
• Monitor room usage and ensure spaces are properly maintained and ready for use.
• Support mail and print services as needed, ensuring accuracy and timely completion.
• Assist with project coordination, including tracking progress, timelines, and deliverables.
• Lead, develop, and manage team performance, providing coaching and feedback.
• Support hiring, training, and employee engagement initiatives.
• Partner with internal teams to address employee‑related matters and support retention.
• Participate in training and development to strengthen leadership and operational performance.

Skills

• 3–5 years of experience in office services, hospitality, or workplace operations.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office and workplace systems.
• Strong attention to detail and organizational skills.
• Client‑focused mindset, leadership and accountability, operational efficiency, problem‑solving and decision‑making.

Qualifications

• Previous leadership or supervisory experience preferred.

Pay

The compensation range for this role is $75,000 to $85,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will depend on the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Equal Opportunity

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We provide equal employment opportunities to all applicants and employees and do not discriminate on the basis of protected characteristics. Reasonable accommodation is available throughout the hiring process.