Client Relationship Manager

About the Company

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to join our team. Learn more at www.honest.net.

About the Role

Honest Networks is seeking a Client Relationship Manager (CRM) to help expand our 5G internet network to new communities by planning and executing marketing and event campaigns. The CRM will create and nurture long-term relationships with customers, resolve issues, and ensure customer satisfaction. The goal is to grow our subscriber count in buildings where Honest Internet is currently an option, offering faster and more affordable connectivity.

The CRM will plan, strategize, and host high-end marketing events to promote the Honest Networks brand and sell its service in large residential properties. This role involves interacting with various stakeholders in apartment buildings to grow our subscriber base, including executing day-to-day marketing tasks and planning future events. This is a full-time, on-site role based in the New York Tri-State area, requiring coverage via mass transit in New York City, Jersey City, Hoboken, Westchester, and Stamford, CT. Occasional early mornings and evenings may be required for events.

Responsibilities

• Be the face of the company to our building partners.
• Foster strong relationships by building good rapport with clients and partners and proactively address inquiries, concerns, and requests in a timely and professional manner.
• Coordinate successful network expansions into new properties with landlords, property managers, building employees, and third-party vendors.
• Negotiate marketing rights that will drive subscriber growth by finding mutually beneficial solutions with clients and partners/vendors.
• Develop and execute strategies to meet or exceed sales forecasts and projections.
• Prepare and host informal and formal in-person or virtual marketing events, including planning, procurement, marketing, and execution.
• Educate and excite customers on integrated solutions including security, VoIP, Wi-Fi management tools, and online streaming services to drive subscriber conversion.
• Respond to customer-led inquiries promptly and professionally, and update customer databases with contact details and interest information from prospective customers.
• Create marketing campaigns to drive subscribers.

Key Attributes

• Friendly: Excited to help bring faster and affordable internet to everyone you meet.
• Customer-focused: Customer-oriented attitude; background in customer service and industry knowledge is a plus.
• Technology-focused: Comfortable learning about and discussing new technologies, including internet (fiber optic, 5G), software applications, and IT-related topics (e.g., Wi-Fi coverage, VoIP).
• Detail-oriented: Ability to follow a clear set of specified instructions and operate in different environments.
• Comfortable in a fast-paced environment.
• Great communication: Sets expectations and communicates clearly with customers; responsive to other Honest team members, both in the field and office.
• Problem-solving attitude: Able to troubleshoot issues, come up with solutions, and act in the moment.

Requirements

• Must be local to the New York Tri-State area, with the ability to cover territory via mass transit in New York City, Jersey City, Hoboken, Westchester, and Stamford, CT.
• Comfortable working in public settings, including venues in Manhattan, Brooklyn, Jersey City, Stamford, and Westchester.
• 1-2 years of customer service or customer-facing experience; great attitude.
• Able to read, understand, and follow directions for onboarding new buildings and hosting event materials.
• Flexible working schedule: primarily during normal business hours, but must be able to occasionally work early mornings or evenings for events.

Benefits

• Expected OTE range: $82,000 - $92,000 (base $70,000 - $80,000) with opportunity to earn more commission based on performance.
• Metrocard reimbursement.
• 10 days of paid time off (PTO) per year.
• 7 days of paid sick leave per year.
• Medical and dental benefits.
• 401k program inclusion after 3 months of employment.

Company Values

Honest Networks is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.