Client Relationship Manager

About the role

As an Account Manager on our Partner Services Team, you'll be the trusted advisor for our top clients, building strong relationships and ensuring they have the tools and support they need to protect lives and property.

• Cultivate strong, long-lasting relationships with our key accounts, acting as their trusted partner and advisor.
• Become an expert in our innovative monitoring solutions, guiding clients on how to leverage our technology to achieve their goals.
• Proactively identify and address client needs, ensuring their experience with Affiliated Monitoring is seamless and positive.
• Collaborate with internal teams to deliver exceptional service and support.
• Drive client success by analyzing performance data, identifying trends, and developing solutions to optimize their accounts.
• Play a key role in onboarding new clients, providing training and support to ensure a smooth transition.

Why Affiliated Monitoring?

• Make a real difference: Your work directly impacts the safety and security of countless people.
• Grow your career: Gain valuable experience in a fast-paced, dynamic environment with opportunities for advancement.
• Work with the best: Learn from industry-recognized experts and be part of a collaborative, supportive team.
• Cutting-edge technology: Immerse yourself in the most advanced alarm and emergency monitoring technology in the US.
• Build strong relationships: Develop meaningful connections with clients and become their trusted advisor.

Requirements

• 1-3 years of experience in a client-facing role while solving technical issues
• Bachelor's Degree
• Strong understanding of technology and desktop software Microsoft Office
• Excellent analytical, problem-solving, and communication skills
• Ability to thrive in a fast-paced, dynamic environment

Pay

The anticipated pay range for this role is $65,000 – $80,000. The actual offered rate will be determined based on job-related, non-discriminatory factors, including qualifications, experience, geographic location, education, external market data, and consideration of internal equity.