Client Relationship Manager ($25,000 - $50,000 Sign-On Bonus)

What You'll Do

• Serve as principal-level relationship owner and trusted advisor for assigned clients; maintain regular executive-level touchpoints.
• Work with leadership to create account plans and strategies that grow relationships, share of wallet, and multi-year programs.
• Align SSR services with client standards and strategic goals; anticipate future needs and position new solutions.
• Lead project initiation and kick-offs; define scope, deliverables, schedule milestones, budgets, and risk parameters.
• Oversee multi-discipline project teams to achieve Total Project Success; mentor and guide Project Managers.
• Direct project management activities: contracts and fee development, schedules and man-hour budgets, risk management, QA/QC implementation, and close-out.
• Monitor financials—fee burn, earned value, forecasts—and drive profitability; review invoices and manage change orders and additional services.
• Forecast monthly revenue and collaborate with Operations Directors on workload planning and staffing.
• Pursue and secure new work through outstanding delivery, relationship development, and proposal/interview leadership with Marketing and technical teams.
• Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices.
• Resolve project and relationship issues proactively; facilitate timely decisions and escalate when required.
• Support collections in partnership with clients and Project Managers to meet program AR goals; negotiate fee structures where appropriate.

What We Offer

• 100% Employee-Owned – Ownership from day one with immediate ESOP vesting.
• Retirement Savings – 401(k) with immediate vesting and a generous company match.
• Health & Wellness – Medical, dental, and vision coverage, plus company-funded HSA contributions for HDHP plans.
• Company-Paid Protection – Life insurance, AD&D, and short and long term disability at no cost to you.
• Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
• Career Growth – Tuition reimbursement and ongoing professional development support.