Client Relationship Leader

About the role

Client Relationship Leaders (CRLs) nurture and cultivate long term client relationships with strategic accounts, building on their deep understanding of the market and robust internal networks to support clients holistically through their end-to-end experiences. CRLs serve as the main driver and point of contact to deliver AXA XL’s value proposition, making AXA XL seem big and feel small to the client and the account team. Outstanding business, technical, and people acumen are essential for success in this key role. You will report to the Head of Client and Distribution.

Responsibilities

• Know Your Client Holistically: Understand client’s business, strategic priorities, industry trends and risks they face; develop proactive client insights and themes to take to clients; understand the underwriting appetite and how it could support client needs; assess and manage business growth and development opportunities; set and track growth and profitability targets at the account level; design strategy and action plan to achieve business goals and drive account plan execution; coordinate account team effectively to ensure high productivity and lead effective meetings.
• Deliver What We Promise: Identify client service needs and customize service arrangements that manage client needs vs. AXA XL cost to serve; identify and navigate appropriate resources and teams within AXA XL and across regions on behalf of clients; remove roadblocks for account team and clients; set resolution plan to address “at risk” client issues and escalate as required; partner with the brokers to address service-related topics.
• Bring Relevant Products & Solutions To Clients: Proactively identify growth opportunities; support the cross-selling process to increase product density; engage clients in risk dialogues to identify their needs and translate them into the right product and service propositions; craft proposals, network internally, and collaborate with account teams to