Client Relationship Director

About The Role

You will develop existing large scale customer relationships across the public sector to create a trusted tier of strategic level accounts. You'll lead the most strategic key accounts and relationships to ensure growth and retention whilst maintaining QA's commitment to service excellence.

Key Responsibilities

• Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield.
• Prospect for new revenue streams whilst maintaining and growing existing lines of revenue.
• Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients.
• Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities.
• Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME's owning the process end to end.
• Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity.
• Deliver the highest levels of customer service which lead to long-term, commercial relationships at a senior and strategic level.
• Develop a strong knowledge of QA's competitive offerings to ensure optimum positioning within your defined market space with the ability to lead customer engagement across all QA Service lines.
• Responsible for uncovering revenue opportunities across QA offerings and working closely with the wider senior sales teams to maximise them.
• Account Planning including the Development of long- and short-term strategic plans for clients.
• Lead and support development of the strategy in your vertical and act as a mentor to other colleagues.

Your Experience

• Experience influencing and presenting to those at CXO level
• Track record of achieving sales targets through a wide range of products and into large clients
• Proficient in using market data to influence strategy across verticals and clients
• Experience of B2B sales using a large sales offering
• Experienced in working effectively to deliver targets through cross functional teams
• Experience of selling services and solutions
• Proficient in using IT systems e.g. Client Relationships Management systems (Salesforce), AI platforms

What We Offer

• Competitive salary and an incredible incentive-based reward program, alongside an uncapped commission structure
• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal Growth

Learning and opportunity is at the core of what we do - and that applies to you too! You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.