CLIENT RELATIONSHIP COORDINATOR

Summary

Messerli Kramer, a trusted Twin Cities law firm since 1965, is seeking a full-time Client Relationship Coordinator to join their team in Plymouth, MN. The role involves being the primary contact and owner of the client relationship, working closely with various teams to address client needs accurately and promptly.

Essential Functions and Duties

• Providing excellent communication to all clients by anticipating and resolving issues in a manner that exceeds the client's expectations.
• Working with teams throughout the organization to respond to client audit requests and questionnaires by assigned deadlines.
• Participating in monthly calls, remote audits, and on-site visits.
• Reviewing and responding to client inquiries to solve critical issues in a timely manner.
• Properly tracking deadlines to meet client requirements.
• Communicating regularly with the client to evaluate satisfaction and proactively identify upcoming needs.

Benefits & Perks Include

• Medical, Dental, & Vision Insurance
• HSA & FSA Accounts
• 401K, with 4% company contribution (after 1 year of service)
• Paid time off (17 days per year)
• Paid holidays off (7 days per year + a floating holiday)
• Company Paid Life Insurance
• Employee Assistance Program
• Building amenities include: Free parking, onsite restaurant, & onsite free gym

Required Education & Experience

• High School Diploma/GED
• 2+ years of office and customer service experience

Competencies

• Ability to coordinate multiple tasks simultaneously with differing levels of urgency
• Keen attention to detail to ensure accuracy of data
• Exceptional time management skills
• Demonstrate a high degree of professionalism and accountability
• Excellent communication skills (verbal and written)
• Excellent analytical thinking and organization skills
• Experience with Microsoft products: Outlook, Excel & Word

Work Environment and Physical Demands

• This role operates in a professional office setting, routinely working with standard office equipment.
• Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long periods, and use their hands and fingers to handle and feel.
• Occasionally required to walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch.
• Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

About Us

Messerli Kramer is a leading law firm in the Twin Cities founded in 1965 with offices in Minneapolis, St. Paul, and Plymouth, Minnesota. Known for their dedication and responsiveness, they provide sound, reasoned, and comprehensive legal advice to a wide range of clients, including large corporations, banks, closely-held businesses, and individuals seeking divorce and family law or estate planning services.