Client Relationship Consultant (Banker) - Central St. Louis, MO Area

Job Description

Openings: Sunset Hills Branch - Arabic Speaking preferred, not required
Des Peres, MO
Gravois Plaza

Responsibilities

• Builds and fosters relationships with customers through proactive outreach and follow up
• Engages customers via multiple channels including in-person, by appointment, and virtually
• Provides the best possible counsel while adapting a digital first mindset
• Assesses and attends to customers' banking needs, obtains and processes customer and account information
• Demonstrates and educates clients on available deposit and loan products and services
• Identifies solutions for new and existing clients based on their needs
• Maintains a working knowledge of consumer and business banking products and services including digital products and services
• Develops collaborative partnerships with branch team members and partners to best serve clients
• Opens new consumer and business accounts, completes service requests and submits credit applications
• Proactively educates clients on emerging and self-service digital products and services
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy

Requirements

• NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z

Qualifications

• High school diploma or equivalent
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
• Preferred: Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Proven ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Skills

• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law