Client Relationship Consultant 2 (Banker) - UT-94th South Smith's (38hrs)

About the role

This position builds and fosters relationships with clients through proactive outreach and follow up, engages and communicates with clients, and provides a consistent optimal client experience.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up
• Engages and communicates with clients
• Provides a consistent optimal client experience
• Opens new consumer and business accounts
• Completes service requests and submits credit applications
• Proactively educates clients on emerging and self-service digital products and services
• Leverages available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy

Requirements

• NMLS registration under the terms of the S.A.F.E. Act of 2008
• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Proven customer service and interpersonal skills
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Qualifications

• High school diploma or equivalent
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training

Skills

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

$20.25 - 24.75

Schedule

Full-time