Client Relationship Consultant 2 (Banker) - Richton Park

About the role

This position builds and fosters relationships with clients through proactive outreach and follow up, engages and communicates with clients, and provides a consistent optimal client experience.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up
• Engages and communicates with clients
• Maintains a working knowledge of consumer and business banking products and services including digital products and services
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions
• Develops collaborative partnerships with branch team members and partners to best serve clients
• Opens new consumer and business accounts, completes service requests and submits credit applications
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy

Requirements

• NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Proven customer service and interpersonal skills
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Qualifications

• High school diploma or equivalent
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training

Skills

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Proven customer service and interpersonal skills
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law