Client Relationship Consultant 2 (Banker) Louisville KY St Matthews
About the role
This position involves building and fostering relationships with clients through proactive outreach and follow up, engaging and communicating with clients, and providing a consistent optimal client experience. It also includes opening new consumer and business accounts, completing service requests, submitting credit applications, and educating clients on digital products and services.
Responsibilities
- Builds and fosters relationships with clients through proactive outreach and follow up
- Engages and communicates with clients to identify solutions for their needs
- Maintains a working knowledge of consumer and business banking products and services
- Provides a consistent optimal client experience, including greeting clients and processing basic transactions
- Develops collaborative partnerships with branch team members and partners to best serve clients
- Opens new consumer and business accounts, completes service requests and submits credit applications
- Proactively educates clients on emerging and self-service digital products and services
- Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy
Requirements
You will be subject to the required registration process under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to a criminal background and credit check.
Qualifications
- High school diploma or equivalent
- Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
- Proven ability to build and foster relationships with clients through proactive outreach and follow up
- Proven customer service and interpersonal skills
- Thorough knowledge of applicable bank and branch policies, procedures and support systems
- Proven ability to explore and identify a customer’s true needs while leveraging a digital first mindset
- Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
- Experience in the financial services industry preferred
Skills
Proven ability to build and foster relationships with clients through proactive outreach and follow up
Ability to effectively engage and communicate with clients
Thorough knowledge of applicable bank and branch policies, procedures and support systems
Proven customer service and interpersonal skills
Experience with using and demonstrating digital products and self-service technologies
Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
Benefits
The benefits offered include healthcare (medical, dental, vision), basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, sick and safe leave, adoption assistance, and more. U.S. Bank is an equal opportunity employer and participates in the U.S. Department of Homeland Security E-Verify program.
Pay
The salary range for this position is $20.00 - 23.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment.
Schedule
The schedule for this position is not specified.
Benefits
The benefits offered include healthcare (medical, dental, vision), basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, sick and safe leave, adoption assistance, and more. U.S. Bank is an equal opportunity employer and participates in the U.S. Department of Homeland Security E-Verify program.
Pay
The salary range for this position is $20.00 - 23.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment.