Client Relationship Consultant 2 (Banker) Florence Mall Road, KY Office

About the role

This position involves building and fostering relationships with clients through proactive outreach and follow up, engaging and communicating with clients, and providing advice on banking products and services.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow up
• Engage and communicate with clients
• Identify and recommend solutions based on clients' needs
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions
• Develop collaborative partnerships with branch team members and partners to best serve clients
• Open new consumer and business accounts, complete service requests, and submit credit applications
• Proactively educate clients on emerging and self-service digital products and services
• Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy

Requirements

• NMLS registration under the terms of the S.A.F.E. Act of 2008
• High school diploma or equivalent
• Typically three to four years of job-related, retail banking experience or a combination of experience and commensurate training

Qualifications

• Proven ability to build and foster relationships with clients
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems
• Customer service and interpersonal skills
• Ability to explore and identify a customer’s true needs
• Experience with using and demonstrating digital products and self-service technologies
• Basic level of proficiency in making appropriate recommendations

Skills

• Ability to effectively engage and communicate with clients
• Proven customer service and interpersonal skills
• Knowledge of applicable bank and branch policies, procedures, and support systems
• Basic level of proficiency in making appropriate recommendations
• Experience in the financial services industry preferred

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law