Client Relationship Banker

Unity Bank is a family-owned community bank with offices across Minnesota, Montana, and Wisconsin. With 13 locations, $565 million in assets, and a team of approximately 150 employees, Unity Bank plays an active role in the communities it serves. The bank is committed to delivering a full range of financial products and services tailored to the needs of individuals, families, and businesses. Team members benefit from a collaborative environment that values long-term relationships, local decision-making, and community engagement.

Responsibilities

• Client Experience: Lead by example and act as the first line of client interaction with a positive, professional, and engaging approach. Build and maintain long-term consumer and commercial client relationships using active listening to understand needs and provide recommendations of products and services that support the client throughout their evolving financial journey. Proactively address and resolve client questions or concerns, partnering with internal resources as needed.
• Account Transactions: Open and close deposit accounts, including consumer and business deposits, fiduciary accounts, consumer non-real estate loans, credit cards, IRAs, HSAs, and all other ancillary services to provide an exceptional client experience.
• Product Knowledge: Stay informed about deposit products, interest rates, and product features to effectively guide clients in selecting appropriate account options and answer client questions.
• Transaction Standards: Accurately process a variety of client financial transactions within set processing timeframes, including disbursing cash, processing loan payments, scanning proof work and other documents, and accurately entering data into the banking software. Balance and manage cash and coin to ensure compliance with banking industry standards.
• Client-Servicing: Promote and cross-sell a full range of banking products and services tailored to the client’s personalized needs. Partner with cross-departmental resources to service client options as needed.
• Compliance and Quality Control: Ensure adherence to banking regulatory requirements, industry standards, internal policies, and procedures. Assist in branch audits and branch control reviews to ensure regulatory and procedural compliance.
• Training and Development: Actively participate in ongoing training programs to enhance product knowledge, client service skills, and maintain an ongoing understanding of company policies and processes.
• Community Involvement: Build and maintain community relationships and represent the Bank by participating in and leading community events that enhance the Bank’s presence and promote community engagement. Support local communities through volunteer activities and sponsorships.
• Collaboration: Collaborate with cross-functional teams such as product development, marketing, and operations to ensure seamless coordination and alignment of client operations with overall organizational goals to improve client experience.

Requirements

• High School Diploma or equivalent.
• Two (2) or more years of retail experience, client service, and cash handling experience required.
• Experience in retail banking/transaction processing preferred.
• Banking software, Outlook, Microsoft Office products experience preferred.
• Familiarity with bank regulatory and compliance standards preferred.

This position may require travel from the Red Lake Falls Branch to the Unity Bank location in Mentor, MN. Mileage reimbursed.