Client Relations Supervisor

Key Responsibilities

• Supervise and support a small team of approximately 4 employees across reception, concierge, hospitality, and facilities functions
• Oversee daily front-of-house operations, ensuring a polished, welcoming, and professional environment
• Lead by example, providing hands-on support while coaching and developing team members
• Act as the primary point of contact for client and guest inquiries, ensuring prompt and effective resolution
• Build and maintain strong relationships with clients and internal stakeholders
• Cook up facilities operations, including vendor management, office upkeep, and workspace readiness
• Identify opportunities to enhance service delivery and improve operational efficiency

Qualifications

• Experience overseeing reception, concierge, hospitality, or facilities operations in a corporate or client-facing environment
• Prior experience managing or mentoring a small team preferred
• Strong communication and interpersonal skills with a client-first mindset
• Highly organized with the ability to multitask and adapt to evolving needs
• Professional, detail-oriented, and solutions-focused