Client Relations Manager

Why This Role Matters

Our business is at an inflection point. AI and shifting search behaviors are reshaping digital advertising, and our clients - SMB law firms - need trusted partners more than ever. We're rebuilding our Account Management team to be more strategic, consultative, and growth-oriented. This role will bring fresh perspective and external experience to accelerate that transformation.

What You'll Do

• Lead, coach, and inspire a team of 8-12 Account Managers to exceed revenue and retention goals while building resilience and optimism through change.
• Transform account management into proactive client partnership - helping law firms unlock more value through our full portfolio of solutions and strengthening long-term client relationships.
• Champion our value proposition in an AI-driven market, equipping reps with compelling positioning that resonates with small law firms.
• Drive performance using data-driven insights that identify upsell opportunities and optimize client engagement.
• Lead through change—navigating sales toolchain transformation, evolving product portfolios, and shifting market dynamics with clarity and confidence.
• Build culture: energize and support a team navigating ongoing change, celebrating wins, and sustaining a collaborative, client-focused culture.

What You Bring

• 3+ years of Account Management or Customer Success leadership experience, including 2+ years managing teams.
• Proven success driving growth and retention in SMB-focused digital marketing, SaaS, or online marketplaces (Zillow, Yelp, Angi, Thumbtack, etc.).
• Strong leadership track record of energizing teams, improving morale, and delivering results through change.
• Consultative, strategic approach to client engagement - able to turn retention into expansion.
• Analytical rigor and comfort with data-driven decision-making.
• Excellent communication and executive presence, able to influence clients, reps, and senior leaders.

Compensation

$110k base + $40k variable comp, with an OTE range of $150-170K. Hybrid Seattle, WA office (minimum 3 days in office).

Benefits

• 3 weeks paid vacation, sick days, and paid holidays
• Medical, dental, vision, and life insurance benefits
• 401(k) plan with a company match
• Company-paid ORCA card
• Accessible and transparent leadership team
• Employee recognition programs
• Dog-friendly office
• Casual dress attire

This is not a standard CRM role. It's an opportunity to bring your parallel experience from other industries into legal marketing and lead the reinvention of account management at scale.