Client Recruitment and Outreach Coordinator

About the role

Looking for More Than Just a Job? At IRON, we're not just hiring employees—we're building a team of compassionate professionals who believe that everyone deserves access to quality treatment, support, and recovery services. As a Client Recruitment and Outreach Coordinator, you'll play an important role in connecting individuals with opioid use disorder to treatment and recovery resources. You'll build relationships throughout the community, engage individuals who may be hesitant about treatment, and help remove barriers to accessing care. This is an opportunity to make a meaningful difference by meeting people where they are and helping connect them with the services they need. The position serves Mercer & Ocean Counties.

Responsibilities

• Community Outreach & Engagement: Develop relationships with hospitals and emergency departments. Build partnerships with courts, recovery courts, probation and parole, and correctional facilities. Establish relationships with primary care providers, law enforcement, community organizations, and faith-based organizations. Conduct outreach in rural and resource-limited communities. Engage adults with opioid use disorder, with particular focus on individuals ages 18–25. Conduct outreach to individuals within four months of release from jail or detention. Represent the organization at community events, health fairs, coalitions, and task forces.
• Referral & Treatment Support: Operate the emergency department referral pathway. Provide warm handoffs for individuals identified following an overdose or opioid-related emergency department visit. Complete initial eligibility screenings. Coordinate warm handoffs to assigned Care Coordinators. Provide information about MOUD and recovery services. Develop and distribute community outreach and educational materials. Help individuals overcome barriers to accessing treatment.
• Transportation & Client Support: Operate a project fleet vehicle to transport clients to appointments and dosing. Provide transportation throughout the Mercer and Ocean County service areas. Maintain appropriate confidentiality and professionalism while working with clients in community settings.
• Documentation & Collaboration: Track referral sources, conversions, and client engagement. Submit required data to the Project Evaluator according to established schedules. Maintain accurate records and documentation. Follow HIPAA, 42 CFR Part 2, and organizational confidentiality requirements. Participate in required meetings, training, and professional development. Collaborate with Care Coordinators and other members of the treatment team.

Skills

• Compassionate
• Dependable
• Community‑Minded
• A Strong Communicator
• Relationship‑Oriented
• Patient and Nonjudgmental
• Comfortable Working Independently
• Comfortable Engaging People in the Community
• Committed to Helping Others Access Treatment

Qualifications

• Education & Experience: One of the following is required: High school diploma or equivalent plus two years of outreach, health navigation, or community engagement experience; or An associate or bachelor's degree may substitute for one year of required experience.
• Additional Requirements: Familiarity with New Jersey behavioral health and criminal justice referral systems. Ability to engage individuals who may be hesitant or ambivalent about treatment. Valid New Jersey driver's license. Must meet agency driving and client transportation