Client Portfolio Manager

About the role

Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field.

Responsibilities

• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
• Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
• Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
• Capably utilize WinTeam for scheduling and billing and to produce reports that require interpretation and action for effective business management
• Enforce Allied policies as outlined by the handbooks and executive memos
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings
• Keep records and prepare accurate and timely reports both manually and through automated methods
• Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness
• Actively participate in community and business-related organizations

Qualifications

The following qualifications are required:

• Bachelor's degree in criminal justice, business or a related field
• Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
• High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business
• Minimum of two (2) years of experience in successfully building and developing teams
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proven strong service orientation, excellent interpersonal, leadership and organizational skills
• Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis
• Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

Preferred qualifications include law enforcement, military, and/or contract or proprietary security services experience, and experience managing a dispersed workforce in a multi-location operation.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly