Client Performance Senior Specialist

About the role

The Yahoo Ads Client Experience and Performance (CXP) team is dedicated to building and maintaining deep partnerships with Yahoo’s most valuable clients. We serve as the operational engine for Yahoo Advertising, bridging the gap between sales strategy and technical execution to ensure our clients achieve world-class results.

Key Responsibilities

• Lead the end-to-end operational oversight of campaign setup and billing, partnering with internal entities such as Yahoo Brand Studios, Legal, and Financial Operations to ensure quality execution.
• Oversee the creation and management of complex creative/ad builds across all platforms, ensuring technical specifications and client KPIs are met.
• Monitor the health of high-value campaigns and collaborate proactively with account teams to enhance performance and troubleshoot operational issues.
• Identify and implement AI-driven efficiencies in daily workflows to reduce manual tasks and accelerate campaign launch timelines.
• Act as a key consultant for sales reps and Client Experience Leads, providing creative performance evaluations that translate data into strategic recommendations.
• Partner with legal, billing and collections teams to resolve complex issues, ensuring seamless financial reconciliation for your book of business.
• Utilize AI-augmented analysis to detect delivery anomalies or performance trends, suggesting proactive creative optimizations to client teams.
• Replace repetitive reporting or administrative tasks with automated or AI-assisted workflows to focus on high-impact strategic work.
• Lead specific project phases or team-wide workstreams, providing operational guidance and mentorship to colleagues.

Basic Qualifications

• 4-6 years of experience in digital advertising operations, campaign management, or a related field.
• Experience or strong interest in using AI productivity tools to synthesize data, improve communications, and drive operational speed.
• Extreme attention to detail and strong organizational skills, with a proven ability to manage multiple high-value projects under tight deadlines.
• Demonstrated ability to operate independently with minimal guidance, prioritizing high-impact goals and making sound judgments in ambiguous situations.
• Excellent written and oral communication skills, specifically in a cross-functional environment involving Sales and Legal.
• Technical proficiency with Google Workspace and macOS.
• BS/BA from an accredited university or equivalent work experience.

Preferred Qualifications

• A mindset focused on AI-augmented oversight—viewing emerging tools as a way to increase impact rather than just efficiency.
• Experience with advanced digital advertising platforms and a deep understanding of current industry trends.
• Previous experience in a client-facing operational role for a large-scale media company.