Client Performance Manager

The Client Performance Manager is committed to understanding customer business objectives and working collaboratively with the CorVel Account Manager (AM), Area Vice President (AVP), and the claims organization to assure CorVel executes our best claim practices/standards and delivers agreed upon results. Collaborates with internal stakeholders to identify and address improvement opportunities and product enhancements. This is a remote position. Essential Functions & Responsibilities Reviews reserve & settlement request within CPM authority as required by client instructionsClient Retention - Maintains continuous communication with customer(s) to ensure that claim service expectations are identified and maintained; communicates and engages account management, branch management and senior management in account status, challenges and goalsClient Stewardship - Responsible for participating in regular stewardship meetings with account managerAttends customer meetings regarding instructions/communications or issues raisedAssists AM with client implementation and branch management with adjuster ID and training as neededAssists with claim review file selection, internal preparation and attend review; manages the documentation and follow up of actionable itemsCollaborates with the account manager to develop and deliver presentations as neededIn conjunction with the AM and business owner (AVP) looks for opportunities to recommends additional CorVel servicesParticipates in regular CPM calls and discussions; meets agreed upon standards as mutually determined by CorVel and customerCollaborates with Strategic Insight Team, AM, and AVP to assist with creating claim solutions and their implementationPartners with AM and AVP to ensure client specific audits address identified KPI's; completes audits, combines information from multiple sources and summarizes results to ensure compliance with client expectations; identifies trends and developmental opportunities Promotes adherence to client and carrier reporting requirementsProvides account service instruction revision recommendation(s); collaborates with AM to communicate changes to service staffWorking with the AM, provides reports to internal partners outlining identified trends, development opportunities, new service opportunities, personnel concerns and/or recommendations Provides technical and jurisdictional guidance to claims staff regarding investigation, reserving, litigation and/or complex claimsReviews client overview, expectations, service instructions and key performance indicators with adjusters new to the client's program Documents and surfaces issues or potential service opportunities to appropriate members of the management and executive teamUtilizes various reports and analytics to promote data integrityAdheres to HIPPA regulations, policies and proceduresAssists in OSHA data collection and reporting complianceAdditional duties as assigned Knowledge & Skills Reliable professional with the ability to achieve balance between customer orientation and a results-driven approachKnowledge of CorVel's services and completion of all CorVel Product Training ModulesBusiness acumen, coupled with enthusiasm and decorumExcellent written and verbal communication skills Strong presentation skillsStrong interpersonal skills with the ability to build relationships; commitment to customer serviceEffective quantitative, analytical, and interpretive skillsAbility to work collaboratively and independentlyAbility to properly handle highly sensitive informationHighly developed organizational abilities as well as analytical and time management skillsWorking knowledge of Microsoft Office Products with demonstrated proficiency using Excel and manipulating/organizing dataStrong leadership, management, and motivational skillsProficiency in CareMC is a plus Education & Experience Bachelor's degree or combination of education and related business experienceDemonstrated experience in claims management or claims supervisionMinimum of 5 years of experience handling claims Pay Range CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $83,494 – $139,002 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. About Corvel CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.