Client Partner (Retail – Hardlines and Softlines)

Blue Yonder, a leading supply chain software company, is seeking a highly motivated and experienced Client Partner to join our Sales team. The ideal candidate will drive Professional Services bookings and revenue and ensure successful implementations of Blue Yonder’s solutions with major customers.

About the Role

This role focuses on North America Services Sales for Retail Supply Chain Planning and Execution Solutions, with an emphasis on AI/ML-based algorithms. The Client Partner will support SaaS Subscriptions and lead Services Sales motions within assigned territories, positioning a value-based selling approach and generating qualified pipeline. The role involves collaborating with Blue Yonder’s Partner ecosystem to drive incremental growth.

Blue Yonder is transitioning to SaaS Native Cognitive Solutions, and knowledge of current Cognitive solutions is preferred.

Responsibilities

• Serve as a Trusted Advisor for implementing Blue Yonder’s Supply Chain planning and execution solutions, with a preferred background in Retail Softlines & Hardlines.
• Own the Services Sales strategy for assigned accounts, partnering with SaaS Sales, Presales, Strategic Advisory, and other teams to ensure cross-organizational alignment.
• Engage directly with customers to develop relationships, position Blue Yonder solutions, and support RFPs for new sales opportunities.
• Collaborate with internal teams (Sales Leadership, Customer Executives, Customer Success, Delivery, Consulting, Product leadership) to develop and maintain an effective sales strategy.
• Provide insights and support to Sales Leadership during sales cycles.
• Develop implementation plans, effort estimates, business proposals, and Statements of Work, focusing on quick time to value.
• Work with customers in discovery sessions to define scope and deliverables for software implementation.
• Facilitate Services workshops to highlight the value of Blue Yonder’s professional services.
• Negotiate services contracts and facilitate successful sales outcomes with key decision-makers.
• Collaborate with Customer Success and Marketing to develop collateral and promote events.
• Create template plans and sales collateral, and onboard new team members.
• Work with Partners to identify opportunities and generate demand through campaigns and targeted account strategies.

Requirements

• 10+ years of relevant experience in implementation services, software sales, or account management.
• Experience implementing Blue Yonder’s supply chain solutions or equivalent.
• Exposure to Retail Softlines and/or Hardlines business/planning processes.
• Familiarity with AI/ML-based solutions is preferred.
• Ability to thrive in a fast-paced, high-pressure, high-visibility role.
• Superior analytical skills, technical aptitude, and attention to detail.
• Experience in a high-growth enterprise software company with SaaS/Cloud business models.
• Strong leadership, communication, and presentation skills for C-Suite engagement.
• Ability to handle multiple priorities and build relationships with customers and partners.
• Willingness to travel (minimum 25% expected).

Pay

This position has a base salary range of $130,000 - $140,000, plus a commission component. Individual salary will be commensurate with skills, experience, and other relevant factors. The role is also eligible for participation in either an annual performance bonus or commission program.

Benefits

• Comprehensive Medical, Dental, and Vision coverage.
• 401K with company matching.
• Flexible Time Off.
• Corporate Fitness Program.
• Voluntary benefits, including Legal Plans, Accident and Hospital Indemnity, and Pet Insurance.