Client Partner - Hospitality Sector

Globant is a leading digital transformation company, blending innovation, technology, and creativity to empower organizations across industries. We create tailored solutions that help clients excel in an ever-evolving digital landscape.

About the role

As a Client Partner supporting Hotel and Restaurant accounts, you will drive sales growth, manage client relationships, and deliver exceptional customer satisfaction within these industries. This position requires a strategic thinker with excellent communication skills, a proven sales track record, and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Develop and implement strategies to maximize sales opportunities and manage all aspects of client relations.
• Strategically advance customer relations to ensure high levels of satisfaction and retention, while identifying up-selling opportunities.
• Manage the entire sales process, including lead qualification, pre-sales activities such as demos, and contract completion.
• Develop, negotiate, and close long-term agreements with accounts in your assigned territory.
• Create and negotiate complex quotes, RFIs/RFPs, and contracts, leading sales negotiations at the decision-making level.
• Develop new opportunities through networking, cold calling, and other lead generation techniques.
• Manage the sales cycle, including lead qualification, arranging and delivering presentations, and closing sales.
• Work closely with implementation and onsite/offshore development teams to ensure smooth delivery and high customer satisfaction.
• Mobilize internal resources to deliver solutions on time and beyond client expectations.
• Handle executive-level calls, developing solutions tailored to clients' needs.
• Deliver compelling software demonstrations to both technical and non-technical executives.
• Report account activity, opportunity status, and other relevant details to support organizational decision-making.

Requirements

• Proven ability to develop, negotiate, and close complex sales cycles.
• Strong understanding of RFIs/RFPs, contract creation, and strategic sales negotiation.
• Experience in identifying and leveraging up-sell opportunities.
• Ability to work independently and collaboratively in a dynamic, team-oriented environment.
• Exceptional communication, presentation, and analytical skills.
• Comfortable presenting technical and business concepts to diverse audiences, including executives.

Pay

$185,000 - $225,000

Benefits

• Unlimited paid time off
• Healthcare, dental, and vision benefits
• Disability and life insurance
• Retirement benefits, including 401(k) with potential company match
• Parental leave: up to 14 weeks paid for birthing parents, up to 4 weeks for non-birthing parents, and up to 8 weeks for adoption leave (subject to qualifications)
• Child hospitalization leave: up to 15 paid calendar days per year (subject to qualifications)
• “Be kind to yourself day” on your anniversary (subject to terms and conditions)
• Graduation and birthing gifts (subject to eligibility)
• Paid jury duty: up to 4 weeks per year (subject to eligibility)
• Paid moving days: up to 2 days per year (subject to eligibility)
• Approximately 12 paid company holidays per year

What we offer

• A collaborative culture fostering innovation and professional growth
• Opportunities to work on high-impact projects with globally recognized brands
• Competitive compensation and benefits package
• Flexible work environment with opportunities to shape the future of digital transformation