Client Partner

Requirements

• 2+ years experience working as a Workday Consultant in a post-production or client side environment
• Workday HCM, FIN, Payroll, or Project/Engagement Manager Certification (Strongly Preferred)
• Experience as a Workday Engagement Manager/Project Manager or Account Manager (Preferred)
• Excellent project leadership and problem solving skills
• Passion for exceptional customer service and customer collaboration
• Strong communication and presentation skills, with the ability to effectively manage customer expectations and relationships
• Experience in successfully resolving project escalations raised by clients
• Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs

Responsibilities

• Developing long term partnerships with Help Desk customers to ensure they realize the full value of their investment with Everforth TopBloc and Workday
• Serve as account manager, responsible for overall satisfaction of Help Desk customers with our services
• Onboard new customers on an ongoing basis to ensure customers effectively utilize Help Desk services from day one
• Serve as primary point of escalation for Help Desk customers
• Manage client escalations and determine appropriate response or action
• Attend and participate in regular client executive steering committee meetings
• Proactively manage client relationships and needs to prevent escalations where possible
• Serve as advocate for Workday rolling adoption and provide follow-on sales support alongside Sales Team
• Develop and standardize the Company’s Client Partner program
• Engage with senior leadership on departmental or company initiatives
• Cook up and coordinate between customer and sales team for Phase X projects

Benefits

• Fast-paced and result oriented work culture with competitive base salary and quarterly bonuses
• Health, Dental, Vision, Disability, and Basic Life Insurance coverage
• Additional voluntary life insurance available
• Paid Parental Leave & Pregnancy Related Medical Leave
• Paid sick leave
• Unlimited PT
• Monthly wellness/gym subsidy
• Monthly phone subsidy
• 401 (k) and ROTH retirement savings plan with matching
• Employee Assistance Program
• Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings
• Adoption Assistance