Client Partner

About the role

Align customer and business strategies to achieve desired results for customers through technology innovation and enablement of value creation for organizations. Build and maintain strong, positive relationships with clients, working with cross-functional teams to develop and deliver customized solutions that meet customer needs and enable global delivery teams by providing optimal delivery solutions.

Responsibilities

• Serve as the primary point of contact for clients.
• Develop and execute account strategies aligned with client goals.
• Identify growth opportunities and create plans for upselling and cross-selling.
• Drive joint business planning and strategic value alignment.
• Collaborate with different service practices/horizontals within the organization to drive solutions contextual to the customer.
• Sales management through rigor in review of pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Lead large RFPs and proactive proposals.
• Collaborate with other horizontals to penetrate new areas and drive growth in existing areas where the company has business.
• Pipeline creation through proactive thought papers and PoVs aligning to industry trends.
• Make cold calls to clients, generate leads, and follow up.
• Manage portfolios and customer relationships, including senior management.
• Oversee service delivery and ensure SLA compliance.
• Manage escalations and risk mitigation.
• Own contracts, invoicing, and financial governance for client accounts.

Requirements

• Adapt in Client Services, Business Consulting, and Global Delivery of IT Solutions with experience in IT strategy, application/service delivery, leading and building high-performance teams, and delivering growth.
• Ability to identify growth opportunities and anticipate market trends.
• Driving revenue growth through consultative selling and strategic proposals.
• Expert in virtual presentations and digital communication platforms.
• Familiarity with the latest technology and changes in the market.
• Problem solver with creative approaches to client challenges and ability to thrive in fast-changing environments.

Skills

• Communication Skills: Strong verbal and written communication for client interactions, presentations, and reporting. Ability to articulate complex ideas clearly and persuasively.
• Sales Proficiency: Expertise in the sales cycle: prospecting, pitching, negotiating, and closing deals. Deep product knowledge to articulate value propositions effectively.
• Client Relationship Management: Building trust and rapport with clients. Active listening and empathy to understand client needs and deliver tailored solutions.
• Strategic Planning & Analytical Skills: Ability to develop account strategies aligned with business goals. Use of data analysis for forecasting and identifying growth opportunities.
• Negotiation & Persuasion: Skilled in negotiating contract terms while maintaining positive client relationships. Persuasive techniques to influence decision-making.
• Goal Orientation: Focus on meeting and exceeding targets.
• Leadership Skills: Ability to lead and build high-performance teams.

Pay

$200,000 - $235,000 a year