Client Operations Supervisor
About the role
Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one‑hour workout that’s as effective as it is fun. Fitness classes alternate between working out with weights and running on a treadmill, each day focusing on a different muscle group to achieve results and prevent injuries. The program tones muscle, maximizes fat loss, and spikes metabolism for up to 48 hours after class. Smoking is prohibited in all indoor areas of Barry’s studios and corporate offices. As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best‑in‑class hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart.
Responsibilities
- Lead on duty, ensuring seamless class check‑ins, studio opening and closing in accordance with all policies and procedures
- Support management of studio staff on duty
- Develop effective and cooperative relationships with clients and staff
- Support the S/GM and AGM with studio marketing strategy (acquisition tactics, client and community initiatives, studio and team engagement, corporate lead generation and outreach)
- Assist with fuel bar and retail inventory control and counts
- Partner with S/GM and AGM to support implementation and execution of all hospitality processes, ensuring team members are consistently trained and skills continuously developed
- Train and provide ongoing development to team members to ensure a consistent client experience and uphold mission, vision, values, and hospitality standards
- Oversee milestone, loyalty, and surprise‑and‑delight program implementation and execution in studio, celebrating special events regularly per guidelines to drive community and retention
- Manage Studio Systems (Zendesk, Brandbot)
- Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow‑through to all client inquiries
- Assess client needs, maintain quality standards for services, evaluate client satisfaction while communicating any studio promotions and/or special events
- Lead with prompt and effective internal and external communication
- Maintain brand standards and all studio facilities responsibilities including but not limited to: laundry, Red Room maintenance, locker room cleaning, overall studio cleanliness
- In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk‑throughs and audits
- Retail and Fuel Bar customer service delivery
- Fuel Bar pre‑ and post‑class orders
- Merchandising
- Maintaining brand standards
- Identifying opportunities to drive sales and elevate the client experience
Requirements
- Strong customer service skills
- Availability to work 5 shifts including weekends and public holidays
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can‑do attitude
- Cooperative manner with an optimistic attitude
- Ability to prioritize and work within a fast‑paced environment
- Have an eye for detail and care for the studio’s appearance and cleanliness
- Effective team player
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
- Candidates must be at least 18 years or older to apply
Pay
The Pay Range For This Role Is 24 - 24 USD per hour (River North, IL)