Client Operations Supervisor

Key Responsibilities

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support the S/GM and AGM with studio Marketing strategy
• Aid with fuel bar and retail inventory control and counts
• Partner with S/GM and AGM to support the implementation and execution of all hospitality processes
• Train and provide ongoing development to team members
• Manage milestone, loyalty, and surprise and delight program implementation and execution
• Oversee studio systems, including Zendesk and Brandbot
• Maintain client matters, resolve inquiries, and communicate studio promotions/special events
• Assess client needs, maintain quality standards, and evaluate client satisfaction
• Lead with prompt and effective internal and external communication
• Maintain brand standards and all studio facilities responsibilities, including laundry, Red Room maintenance, locker room cleaning, overall studio cleanliness
• Carry out weekly studio facilities walk-throughs and audits
• Deliver fuel bar customer service, manage pre and post-class orders, merchandise, and maintain brand standards

Company Culture Responsibilities

• Uphold Barry’s community and culture standards
• Live the company mission, vision, and values daily
• Represent the Barry’s brand within the studio and throughout the fitness community
• Participate in and enhance the community with your studio and regional teams

Required Experience

• Strong customer service skills
• Availability to work 5 shifts including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Patience, courtesy, and ability to show empathy
• Can-do attitude when responding to clients’ requests
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• An eye for detail and care for the studio’s appearance and cleanliness
• Effective team player
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills

Pay Range

The Pay Range For This Role Is 24 - 24 USD per hour (Carlsbad)