Client Operations Supervisor
Barry's · New York, NY · 1 mo ago
On-siteManagementFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include boilerplate like EEO, etc. Must preserve substantive info. Remove duplicated lines. The posting includes:
- Intro about Barry's (company description) - could be "About the role"? Actually "About the role" maybe includes description of role? The posting includes: "As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest."
That's role description.
Then "Key Responsibilities" bullet list (though not bullet but sentences). We need to extract responsibilities as list items.
Then "Company Culture Responsibilities" (maybe part of responsibilities). Then "Required Experience" list of bullet-like sentences.
Also "The Pay Range For This Role Is 25 - 25 USD per hour(Upper West Side)" - pay info.
No explicit benefits, schedule, qualifications separate. Might treat "Required Experience" as Requirements or Qualifications. We need to decide sections.
We have content for:
- About the role (description)
- Responsibilities (Key Responsibilities + Company Culture Responsibilities)
- Requirements (Required Experience)
- Pay (Pay range)
- Possibly Skills? Could embed within Required Experience but we could make Skills section if we have explicit skills list. Not really.
- Benefits: none.
- Schedule: none explicit except "Availability to work 5 shifts including weekends and public holidays" which is schedule requirement. Could be part of Requirements.
We should not create sections with placeholder text. So include About the role, Responsibilities, Requirements, Pay. Possibly also Skills if we extract skills like customer service, communication, etc. But we can put those under Requirements.
We must not repeat job title. Use for each section heading.
We need to use
for each section heading.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities and Requirements we need lists.
We need to preserve all substantive information; do not invent or summarize away detail. Must not omit details.
We need to remove boilerplate: EEO, accommodation statement, repeated company description (the later duplicate about Barry's is duplicate; we should keep only once). Also remove "Please be aware that smoking is prohibited..." appears twice; keep once maybe.
We need to keep the pay range line.
We need to keep the company description maybe as part of About the role? The "About the role" could include the company overview? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role section containing a paragraph describing the role and maybe company. We'll include the description of Barry's as part of About the role? The role description already includes some company info. We'll keep the company description once.
We need to avoid duplication: The posting includes the company description twice (first near start, then later after "Key Responsibilities" etc). We'll keep only one instance.
We'll also need to keep the line about smoking prohibition.
We'll need to keep the line about "Barry’s is the Best Workout in the WorldTM®." etc.
Let's extract substantive content:
Company description:
"Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices."
Role description:
"As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest."
Key Responsibilities (list):
- Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
- Support management of studio staff on duty
- Develop effective and cooperative relationships with clients/staff
- Support the S/GM and AGM with studio Marketing strategy. This may include:
- Acquisition tactics
- Client and community initiatives
- Studio and team engagement
- Corporate lead generation and outreach
- Assist with fuel bar and retail inventory control and counts
- Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed
- Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
- Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
- Manage Studio Systems Zendesk, Brandbot
- Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
- Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events
- Lead with prompt and effective internal and external communication
- Maintaining brand standards and all studio facilities responsibilities including but not limited to: Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
- In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
- Retail and Fuel Bar customer service delivery
- Fuel Bar pre and post class orders
- Merchandising
- Maintaining brand standards
- Identifying opportunities to drive sales and elevate the client experience
Company Culture Responsibilities:
- Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry’s brand within the studio and throughout the fitness community.
- Assist in participating in and enhancing the community with your studio and regional teams.
Required Experience (list):
- Strong customer service skills
- Availability to work 5 shifts including weekends and public holidays
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with an optimistic attitude
- Ability to prioritize and work within a fast-paced environment
- Have an eye for detail and care for the studio’s appearance and cleanliness
- Effective team player
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
- Candidates must be at least 18 years or older to apply
Pay:
"The Pay Range For This Role Is 25 - 25 USD per hour(Upper West Side)" (note seems same min and max 25). We'll keep as is.
We should not include duplicated lines like the company description again.
We need to output only HTML fragment.
Structure:
About the role
Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.
As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest.
Responsibilities
- Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
- Support management of studio staff on duty
- Develop effective and cooperative relationships with clients/staff
- Support the S/GM and AGM with studio Marketing strategy. This may include:
- Acquisition tactics
- Client and community initiatives
- Studio and team engagement
- Corporate lead generation and outreach
- Assist with fuel bar and retail inventory control and counts
- Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed
- Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
- Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
- Manage Studio Systems Zendesk, Brandbot
- Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
- Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events
- Lead with prompt and effective internal and external communication
- Maintaining brand standards and all studio facilities responsibilities including but not limited to: Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
- In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
- Retail and Fuel Bar customer service delivery
- Fuel Bar pre and post class orders
- Merchandising
- Maintaining brand standards
- Identifying opportunities to drive sales and elevate the client experience
- Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry’s brand within the studio and throughout the fitness community.
- Assist in participating in and enhancing the community with your studio and regional teams.
Requirements
- Strong customer service skills
- Availability to work 5 shifts including weekends and public holidays
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with an optimistic attitude
- Ability to prioritize and work within a fast-paced environment
- Have
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role section containing a paragraph describing the role and maybe company. We'll include the description of Barry's as part of About the role? The role description already includes some company info. We'll keep the company description once.
We need to avoid duplication: The posting includes the company description twice (first near start, then later after "Key Responsibilities" etc). We'll keep only one instance.
We'll also need to keep the line about smoking prohibition.
We'll need to keep the line about "Barry’s is the Best Workout in the WorldTM®." etc.
Let's extract substantive content:
Company description:
"Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices."
Role description:
"As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest."
Key Responsibilities (list):
- Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
- Support management of studio staff on duty
- Develop effective and cooperative relationships with clients/staff
- Support the S/GM and AGM with studio Marketing strategy. This may include:
- Acquisition tactics
- Client and community initiatives
- Studio and team engagement
- Corporate lead generation and outreach
- Assist with fuel bar and retail inventory control and counts
- Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed
- Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
- Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
- Manage Studio Systems Zendesk, Brandbot
- Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
- Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events
- Lead with prompt and effective internal and external communication
- Maintaining brand standards and all studio facilities responsibilities including but not limited to: Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
- In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
- Retail and Fuel Bar customer service delivery
- Fuel Bar pre and post class orders
- Merchandising
- Maintaining brand standards
- Identifying opportunities to drive sales and elevate the client experience
Company Culture Responsibilities:
- Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry’s brand within the studio and throughout the fitness community.
- Assist in participating in and enhancing the community with your studio and regional teams.
Required Experience (list):
- Strong customer service skills
- Availability to work 5 shifts including weekends and public holidays
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with an optimistic attitude
- Ability to prioritize and work within a fast-paced environment
- Have an eye for detail and care for the studio’s appearance and cleanliness
- Effective team player
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
- Candidates must be at least 18 years or older to apply
Pay:
"The Pay Range For This Role Is 25 - 25 USD per hour(Upper West Side)" (note seems same min and max 25). We'll keep as is.
We should not include duplicated lines like the company description again.
We need to output only HTML fragment.
Structure:
About the role
Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.
As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest.
Responsibilities
- Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
- Support management of studio staff on duty
- Develop effective and cooperative relationships with clients/staff
- Support the S/GM and AGM with studio Marketing strategy. This may include:
- Acquisition tactics
- Client and community initiatives
- Studio and team engagement
- Corporate lead generation and outreach
- Assist with fuel bar and retail inventory control and counts
- Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed
- Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
- Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
- Manage Studio Systems Zendesk, Brandbot
- Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
- Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events
- Lead with prompt and effective internal and external communication
- Maintaining brand standards and all studio facilities responsibilities including but not limited to: Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
- In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
- Retail and Fuel Bar customer service delivery
- Fuel Bar pre and post class orders
- Merchandising
- Maintaining brand standards
- Identifying opportunities to drive sales and elevate the client experience
- Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry’s brand within the studio and throughout the fitness community.
- Assist in participating in and enhancing the community with your studio and regional teams.
Requirements
- Strong customer service skills
- Availability to work 5 shifts including weekends and public holidays
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with an optimistic attitude
- Ability to prioritize and work within a fast-paced environment
- Have