Client Operations Analyst

Altair Advisers is an independent wealth advisory firm providing investment management, financial planning and client education services. We counsel a select group of individuals, families, foundations and endowments. As a fiduciary, we serve as an advocate for our clients, providing objective advice and comprehensive guidance across all aspects of our clients’ financial lives.

About the role

The Client Operations Analyst is part of the Client Operations team, responsible for carrying out various investment-related tasks assigned by the firm’s consultants. The Analyst will work primarily with Altair’s consulting team, third-party account custodians, and third-party investment managers, with some interaction with clients during task completion. Analysts are accountable for their queue of tasks for an assigned set of Altair clients.

Responsibilities

• Implement new client accounts, including preparing all necessary paperwork (custodial contracts, manager forms, client information sheets, transfer forms, termination letters for existing managers, cost basis requests, and other authorization letters).
• Facilitate and track account transfers, monitor transfers of cash/securities, reconcile assets and cost basis at the new custodian/account.
• Manage tasks to effect portfolio reallocations as instructed by consulting staff:
  • Buy or sell Mutual Funds, ETFs, stocks.
  • Raise cash from investment managers.
  • Transfer money among accounts.
  • Coordinate with custodial banks and separate account managers to establish client accounts.
  • Review and approve contracts prepared by the Client Operations Associate.
  • Send new client information sheets and supporting documents to managers.
• Monitor and ensure sub-account openings in specific foreign markets for global accounts.
• Prepare and process updates to client account information.
• Act as liaison between consultants and custodians/managers.
• Arrange and facilitate movement of funds between client accounts, money managers, and custodians.
• Request cash disbursements (wire transfers, journals, moneylinks) and security transfers.
• Implement trading instructions for ETFs, Mutual Funds, and stocks.
• Coordinate with investment managers for cash and securities availability for transfer.
• Review and approve wire instructions to/from hedge funds and other limited partnerships.
• Facilitate client requests regarding wire transfers, change of address, and other administrative matters.
• Perform account maintenance:
  • Update account profile information (addresses, legal titles, authorized signers, trustees, web access, reinvestment options, beneficiaries).
  • Facilitate interclass exchanges and corporate actions processing.
  • Close client accounts, prepare necessary paperwork, monitor transfers, and reconcile as needed.
  • Monitor, track, and retain all required paperwork.
• Assist in training new team members.
• Perform other client portfolio duties and tasks as assigned.
• Participate in independent projects for the consultant group, such as:
  • Compiling client data into a central database.
  • Reviewing documentation for completeness and preparing missing documentation.
  • Improving processes as deemed necessary by the Client Operations Team and Manager.

Requirements

• Bachelor’s degree preferred.
• 3+ years of experience in the financial or professional services industry, preferably in an operational or service capacity at a RIA, family office, investment manager, or brokerage firm.
• Prior experience working with an investment custodian, broker/dealer, or investment manager.
• Proficiency with Microsoft Office (Outlook, Word, Excel), Adobe Reader, and SharePoint.
• Excellent communication and organizational skills to carry out instructions that may change after submission.
• Meticulous attention to detail, analytical, and problem-solving skills.
• Strong interpersonal and verbal communication skills to keep team members informed of progress and workload.
• Ability to work independently and in a team environment to ensure adequate coverage.
• Prepared, willing, and able to:
  • Prioritize workload to meet critical same-day deadlines.
  • Manage competing deadlines for different clients simultaneously.
  • Handle increased volumes at year-end and during global portfolio rebalancing.