Client Onboarding Manager

Responsibilities

• Lead the implementation of assigned projects against agreed contract specifications.
• Work closely with all relevant business areas to ensure successful project delivery.
• Engage with sales teams and clients to assist with closing key opportunities requiring PMO engagement.
• Conduct project reviews with clients and colleagues.
• Continuously improve and update pre-and post-sales documentation.
• Collaborate with Service Delivery Managers, Technical Teams, and the Service Desk in Service Transitions.
• Create and update project documentation, including Project Plans, RAAID logs, and Project Initiation Documents (PID).
• Act as the key client contact for all project-related matters.
• Manage internal projects assigned to the PMO.
• Provide input into management reporting requirements within the PMO and to Senior Management.
• Promote the benefits and activities of the PMO within the business.

Qualifications

• PMP or Prince 2 qualified to Practitioner level.
• Appreciation of ITIL methodology and qualification to Foundation level preferred.
• Proven track record in project management in a related industry.
• Ability to effectively prioritize workloads and manage deadlines.
• Ability to work independently and as part of a collaborative team.
• Ability to plan and execute tasks in a high-pressure environment.
• Good written and oral communication skills in English.
• Proficiency in standard office applications (including MS Project).
• Excellent analytical and problem-solving capabilities.
• Good organizational and administrative skills.
• Ability to drive project deliverables forward, working cooperatively with teams with a broad range of skills.
• Strong negotiation, persuasion, and motivational skills.
• Strong interpersonal skills with staff at all levels, both within Service Express and externally.