Client Onboarding Associate Analyst

This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with a basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Responsible for a wide range of duties from account opening to account maintenance, to internal partner support with extensive client interface.
• Ensure a smooth process in handling all aspects of onboarding a client.
• Liaise with clients and internal teams to minimize time to market and provide transparency around processes.
• Identify opportunities to centralize and optimize processes to improve client satisfaction and overall group performance.
• Support and monitor the timely and accurate execution of client and internal requests to the group.
• Provide additional support through the population of account opening, market opening, and tax documentation, ensuring all documents are collected, verified, and stored, and provide status back to the client.
• Perform client documentation searches across internal and external sites and compile client profiles.
• Interact with clients regarding the latest status and current onboarding actions.
• Partner with internal teams to ensure regulatory reviews on all clients are performed.
• Ensure all client review materials are in place and completed.
• Provide guidance as a subject matter expert in the areas of account opening, tax, and local market documentation to both Citi staff and external clients.
• Participate in initiatives to improve the client and account management process.
• Maintain data on end-to-end processes for tracking turnaround times of deliverables from the team and other processing areas.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

Requirements

• Previous client-facing, middle office, or operations financial services experience.
• Some knowledge of capital market products.
• Strong analytical and creative problem-solving abilities.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Strong organizational skills with high attention to detail.

Qualifications

Bachelor’s/University degree or equivalent experience.

Pay

Full-time salary range: $55,341.00 - $68,270.00. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Schedule

Full time.

Primary location: Getzville, New York, United States.