Client Office Phlebotomist FLOAT-Part-time Days DD

About the role

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach sets us apart as a leader in the healthcare industry. As an integral part of the team, you’ll join our quest for better health care, working across the Northwestern Medicine system. This is a part‑time, 32‑hour‑per‑week phlebotomy float position requiring flexibility with hours and comfort driving to client sites in Lansing, Grand Rapids, and the Eaton Rapids area.

Responsibilities

• Performs phlebotomy and other lab specimen collections per age‑related standards.
• Provides appropriate post‑phlebotomy patient care.
• Identifies need for patient medical assistance and calls code as appropriate.
• Reviews/records refrigerator temperature(s) and QC/QA records; records areas of concern through the Corrective Action Log and reports to maintenance for repair.
• Reports findings to supervisor or manager.
• Uses manual requisitions and labels specimens appropriately; labels and processes specimens according to established protocols and policies.
• Effectively procures blood specimens from infant, adult, geriatric, and wheelchair‑bound patients; demonstrates competency for age‑related responsibilities.
• Understands operation and maintenance of equipment pertinent to the job.
• Follows up with all outstanding orders on manifest log; communicates timed, completed or uncompleted draws/charges/results to client office staff and performs other duties as assigned.
• Requests/obtains written physician orders with all required information for lab services and accurately orders laboratory tests in computer systems.
• Prioritizes tasks and is able to multi‑task.
• Performs and collects phlebotomy specimens within cost, maintaining a less than 2 percent recollection or cancellation rate.
• Follows TJC National Patient Safety goals regarding two patient identifiers and handwashing.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers; addresses questions and concerns promptly or identifies appropriate person or recourse.
• Demonstrates teamwork by helping co‑workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, and acknowledges assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Participates in efforts to reduce costs, streamline work processes, and improve and grow services.
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement to ensure optimal care.
• Provides follow‑up on test results to appropriate individuals in a professional and courteous manner.
• Stays continuously updated by reading emails and demonstrates compliance in MediaLab.
• Maintains a safe work environment, holds self‑accountable for safe work practices, and performs all aspects of daily work in a manner that contributes to patient safety.
• Adheres to all recommendations and requirements of the Lab and Hospital Safety Committee.
• Complies with all organizational policies regarding ethical business practices.
• Performs clerical duties directly related to handling and processing of lab specimens (faxing, printing, filing, reviewing, verbally releasing laboratory results).
• Initiates meeting of responsibilities without prompting and can complete tasks independently without immediate supervision.
• Demonstrates the values of team concept consistently; interacts with all team members professionally and aids/assists coworkers to complete assigned tasks.
• Travels to additional sites when needed.

Qualifications

• Required: High School diploma or equivalent.
• Required: Phlebotomy certification through a nationally recognized organization or training from a phle