Client Migration Specialist

Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce costs, and accelerate the delivery of patient care. Studycast seamlessly integrates the entire imaging workflow — from EMR to exam, to report, and back to EMR — within a secure, cloud-based environment. Its intuitive interface enables clinicians to view diagnostic-quality images and generate structured reports anytime, anywhere, ensuring timely and informed clinical decisions. Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.

About the role

The Client Migration Specialist serves as the primary liaison for clients transitioning from other portfolio company products to Studycast. This role manages and coordinates the end-to-end migration and implementation process, partnering with clients to understand their business needs, workflows, and technical requirements to ensure Studycast is configured appropriately. The Client Migration Specialist develops and manages implementation timelines, coordinates internal resources across technical, training, and support teams, and proactively communicates with clients throughout each phase of the migration. The role is responsible for maintaining alignment between client expectations and internal deliverables to support a seamless transition, successful go-live, and positive overall client experience.

Responsibilities

• Carefully manage the migration process to align client expectations and ensure implementation timelines and milestones are met.
• Review the client’s current PACS workflow and configuration, translate findings into Studycast requirements, and obtain client approval prior to implementation.
• Comply with project hygiene goals by maintaining up-to-date project status and task/milestone compliance.
• Maintain constant communication with the client during the implementation process.
• Collaborate with clients to ensure Studycast technology is configured to meet their specific requirements and operational needs.
• Understand equipment support and communicate level of integration with client equipment and all Core Sound Imaging products, proactively.
• Develop a strong understanding of equipment support requirements and proactively communicate the level of integration between client equipment and Core Sound Imaging products.
• Deliver exceptional follow-up and a high level of service throughout the implementation process, ensuring a positive and lasting client experience.
• Collaborate with the support, training, customer success, and sales teams internally to ensure a successful client implementation and foster a positive environment internally and externally.
• Collaborate with technical and training teams to develop and execute a comprehensive knowledge transfer plan that supports a seamless transition and successful go-live.
• Lead implementation wrap up activities to confirm client satisfaction and define future tasks for the client including the assignment of potential sales and support follow up activities.
• Provide constructive internal feedback and identify opportunities to enhance processes, driving continuous improvement throughout the implementation lifecycle.
• Identify and recommend opportunities to improve efficiency and effectiveness throughout the implementation process.
• Perform other duties and responsibilities as assigned to support departmental and organizational objectives.

Qualifications

• Bachelor’s degree in a related field or an