Client Manager-Senior Client Manager - Large Group

About the role

We're hiring a Large Group Client Manager-Senior Client Manager to join our East Coast Client Success team and support our New York client portfolio. This role is ideal for someone who can roll up their sleeves on the tactical work while also serving as a consultative benefits expert who leads client engagements with strategic insight.

Responsibilities

• Own the Outcome of Your Book of Business: Manage a portfolio of New York large group employer clients (100–2000 lives), serving as their trusted advisor and proactively addressing needs throughout the plan year.
• Strategic Planning and Execution: Lead annual service plan execution including renewals, open enrollment, compliance support, vendor deployment, and member education.
• Innovate Benefits Strategies: Design creative, consultative benefit solutions based on strong knowledge of the New York market, alternative funding arrangements, carriers, and products.
• Create and Present Client Deliverables: Develop and deliver materials such as renewal presentations, financial reporting, budget reviews, and education sessions for clients and members.
• Enhance Client Experience: Collaborate with internal teams and vendor partners to streamline day-to-day servicing, ensure exceptional delivery, and strengthen Nava’s client success capabilities.
• Manage and Deepen Relationships: Foster executive-level relationships with client leaders and create superfan clients by consistently delivering novel benefit solutions.

Requirements

• Bachelor's Degree in a business-related field and/or equivalent education
• 7-15 years of employee benefits experience with a brokerage
• A minimum of 5+ years of recent experience independently managing accounts with minimal guidance or AE/Consultant support
• Recent experience supporting: New York large employer groups (100-2,000 lives)
• Strong knowledge of large group plans and products
• Strong knowledge of financial arrangements and health products including fully insured, level & self funded, captives
• Health Insurance License required
• Strong Excel, PowerPoint, Google suite, written and communication skills
• Comfortable public speaking, including presenting renewal information, financials and open enrollments meetings and webinar recordings

Qualifications

• Experience independently managing large group employer relationships in the 100-2,000 life range
• Remote role, with a strong preference for New York-based candidates or those with extensive large group experience who are willing to travel to New York for in-person client meetings

Skills

• Excel, PowerPoint, Google suite
• Written and communication skills
• Public speaking, including presenting renewal information, financials and open enrollments meetings and webinar recordings

Benefits

• Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health.
• Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial.
• Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.
• Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP).

Pay

Navy does not specify pay details.

Schedule

This is a fully remote role, with a strong preference for New York-based candidates or those with extensive large group experience who are willing to travel to New York for in-person client meetings.