Client Manager - Group Benefits

Job Summary

The Client Manager will be responsible for providing quality client management of client relationships by anticipating client needs and questions, performing research to ensure the client’s employee benefits program supports their financial and organizational goals, and providing renewal management with oversight, guidance, and input from other senior members of the team. This also includes growth on the current book of business, an understanding of the client’s business, and a minimum of 95% retention and client satisfaction rating.

Essential Functions

• Quality, Client Service & Expertise
  Proactively manage the client service cycle, monitor time frames and meet renewal deadlines.
  With oversight, guidance and input from the CE/Producer:
  - Complete pertinent portions of the report and conduct research for annual meetings.
  - Retain and develop accounts by preparing and writing proposals, providing quote comparisons, performing program benchmarking/demographic analysis, analyzing claims utilization data, financial underwriting review, and cost projection reporting.
  - Provide additional resources for the client as needed.
  - Grow the current book of business, understand the client's business, and guide them through the initial objective setting process.
  - Analyze data to draw conclusions and recommend findings to the client.
  - Respond to client needs and questions, making sound recommendations on a day-to-day basis.
  - Stay informed on technical and professional standards by attending company-sponsored and industry educational activities, to include webinars/seminars and conferences.
  - Ensure legislative, regulatory and technical developments are appropriately communicated to clients.
  - Serve clients in accordance with PAR E&O professional service standards by complying with all E&O Plus, legal and regulatory requirements.
  - Achieve a minimum rating of 90% from E&O Plus audits on all accounts.
  - Functionally understand EPIC and update accordingly.
  - Ensure adequate time for peer review of all client work including calculations, reports and presentations for accuracy prior to client delivery.

• People Management and Relationship Skills
  Even though this position does not manage people, the Client Manager must be able to perform the following:
  - Delegate appropriately and provide development opportunities for co-workers.
  - Display professional, social and teamwork skills.
  - Work well within a team and possess a positive attitude.
  - Manage and meet expectations of co-workers and clients.
  - Possess good oral and written communication skills both internally and externally.

• Productivity
  Participate in internal and external networking activities.
  Manage projects to meet deliverable deadlines and meet expectations.
  Remain up-to-date and current on all tasks.
  Possess awareness of firm’s service capabilities to generate ideas and solutions for clients and cross-selling opportunities.

Minimum Education/Abilities/Skills

• Bachelor’s Degree in Business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate’s or bachelor’s degree is necessary.

• 3 – 5 years’ employee benefits experience handling medium accounts at a high level of responsibility.

• Exhibits executive presence, and has strong rapport-building/interpersonal skills for positive interaction with customers and co-workers.

• Able to work collaboratively with internal and external stakeholders, be a team player and exhibit a positive attitude.

• Possesses strong oral and written communication skills; communicates effectively with clients and insurance companies.

• Possesses excellent organizational skills and strong financial analysis acumen.

• Excellent working knowledge of EPIC agency management system and of underwriting requirements of carriers as well as policy provisions and policy changes.

• Exercises solid time management skills; able to work under pressure and meet deadlines and deliverables, and is highly responsive to internal and external stakeholders’ needs and requests.

• Demonstrates agility and is able to multi-task, as well as pivot to changing priorities, as circumstances warrant.

• Contributes to team efficiency by sharing knowledge and best practices.

• Proficient with Microsoft Office Products, including Excel and PowerPoint, are required.

Other Qualifications

• Certificates, Licenses, Registrations Required to Perform the Essential Job Functions
  Possess appropriate, jurisdictional licenses - Life and Health

About Oswald

Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients. We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity. Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations. Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don’t believe us? Ask your friends, colleagues, and mentors about Oswald. There’s a reason Oswald has been named a Top Workplace for nine consecutive years.

What You’ll Get...

• At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we’ll help you achieve your goals.

• At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice.

• At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it.

• At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks. In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives. Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings. Paid time off annually and a sabbatical at every 10-year service anniversary. Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution)Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designationsAccess to specialized leadership development programming designed to take your career to the next level. And so much more!