Client Manager for Food Safety Certifications

EAGLE is seeking a Certification Client Manager to manage the audit process by working directly with our clients on the certification of companies to internationally recognized management systems in diverse sectors such as manufacturing, automotive, aerospace, environmental, medical, and food safety. This role will manage certification audits for new customers in food safety while coordinating effectively with audit teams and existing clients to maintain the certification process. Serving as the primary point of contact, the role will prioritize customer satisfaction by organizing documentation, confirming understanding of requirements, and providing exceptional communication throughout the certification journey.

About the Company

At EAGLE Certification Group, we are more than a company that specializes in auditing services. We embrace a customer-focused culture with an emphasis on quality and teamwork. EAGLE, a certified woman-owned business, is founded on the initiative, professionalism, and tenacity of our people. Every individual at EAGLE has a voice that is heard, intelligence that is utilized, skills that are enabled, and personal ambitions that are encouraged. These traits contribute positively to our business performance. EAGLE empowers people to work collaboratively, creating a synergy where combined outputs are greater than the sum of individual efforts. Our founding principles of Service, Integrity, and Value are not just words in our tagline; these values are aspirational in that they provide guidance to each and every one at EAGLE in our day-to-day approach to our shared profession, to the public, and to each other. We call this approach, "The EAGLE Way."

Responsibilities

• Organize, manage, and complete data requirements into the EAGLE Management System.
• Maintain thorough knowledge of related regulatory and compliance requirements of ISO (International Organization for Standardization) and other standards.
• Assist operations with the management of the cost of audit processes and ensure accurate audit paperwork for the auditor and client.
• Confirm and ensure understanding of customer requirements, including dates, documentation, and tasks assigned to you in the management system.
• Participate in the training and development of auditors and other EAGLE team members on regulatory and compliance requirements.

Qualifications

• Advanced education is preferred but not required.
• Strong administrative abilities required.
• Experience in customer service or quality assurance.
• A background in management systems (ISO Standards) or the manufacturing industry is preferred but not required.
• Basic understanding of business accounting as it relates to auditor expenses and customer invoices.
• Ability to learn and master documented auditor competency requirements.
• Must be able to clearly and concisely communicate with employees, customers, and auditors.
• Proficiency in software tools such as Word, Excel, PowerPoint, and Outlook is necessary for documentation and coordination tasks.
• Strong verbal and written communication skills.
• Ability to speak Spanish fluently as a second language would be beneficial but is not required.
• Eagerness to learn new regulatory and compliance systems.

Benefits

• Competitive pay
• Medical, Dental, and Vision Plans
• 401k plan with a company annual contribution
• PTO, Bereavement leave, Volunteer time off, and 10 paid holidays
• Cell Phone Reimbursement

Perks

• In office and hybrid work schedules
• Company paid parking
• Training, Development, and Growth Opportunities
• Flexible Business casual/casual work environment
• Staff Appreciation Events