Client Manager, Customer Success

About the role

The Role: As a Client Manager in the OEM Customer Success organization, you will act as a data analyst lead and trusted advisor for one of our clients, working with one of our most complex and valuable datasets. You will serve as a subject matter expert with JD Power’s proprietary U.S. Automotive Configuration data to create value at our clients and drive client retention.

Responsibilities

• Data Analysis & Insights: Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis.
• Client Management: Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights. Proactively identify solutions to support the sales and business development organization.
• Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values.
• Communication & Influence: Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services.

Qualifications

• 3-6 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics.
• Experience working with Automotive OEM quality organizations, manufacturing, or logistics a plus.
• Significant experience with Excel and PowerPoint is required.
• Experience using BI and Analytics platforms like Palantir, Tableau, PowerBI, or ThoughtSpot is desirable.
• Experience with executive-level presentations and public speaking.
• General interest and understanding of trends in the automotive industry is desirable.

Pay

This role has a starting salary range of $136,000 – $144,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.