Client Manager

Key Responsibilities

• Handle incoming family enquiries by phone and email, qualifying leads and matching students with the right mentor from Oppidan's network.
• Own and manage a portfolio of active client accounts with proactive care, regular check-ins, and timely resolution of any issues.
• Work towards monthly sales targets, reporting performance to Henry Faber and the London leadership team.
• Identify opportunities to grow client accounts through additional programmes, events, and referrals.
• Work closely with new US-based mentors in coordination with London's mentor management team.
• Maintain accurate client and mentor records across Oppidan's platforms, ensuring data is current and operational workflows run smoothly.
• Act as a trusted point of contact for UHNW families, offering responsive and considered support at every stage of their journey.

Ideal Candidate

• 1+ year of experience in a B2C client management, sales, or account management role.
• Familiarity with the New York independent school landscape and/or the broader East Coast private education market.
• Confidence in working with UHNW individuals and their families, with a warm, professional, and highly responsive communication style.
• An instinct for discretion is essential.
• Strong organisational skills and the ability to manage multiple client accounts simultaneously without dropping the ball.
• Self-motivated and comfortable with autonomy within a small, growing team operating across time zones.
• Excellent written and verbal communication skills.
• Results-oriented with a sharp attention to detail.
• A genuine interest in education, mentorship, and the development of young people.

Compensation

• $45,000 – $60,000 pa base salary, dependent on experience.
• Agreed % of each client journey sold as commission, paid twice annually.
• On-target earnings in the early stages are estimated at 10–30% above base salary, depending on performance.
• This could reach much higher dependent on initial growth.
• Full-time position offered, but open to part-time.
• Flexibility to place 8-hour work day within 8.30am–6.30pm ET.
• 10 days PTO.
• Health coverage offered through CrowdHealth, with no monthly contribution and $500 deductible to the employee per health event.
• Fully remote role.
• Candidates based in or near New York City will be at an advantage and may be invited to attend occasional in-person events with clients, mentors, or school partners.

How To Apply

Please apply with a CV and a short cover letter (one page maximum) to us.office@oppidaneducation.com.
Applications will be reviewed and interviewed on a rolling basis through July 2026. Early applications are encouraged.
N.B - Candidates applying via LinkedIn will not be reviewed or considered.
If you, or someone you know, might be a great fit for this role, please get in touch.