Client Manager

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As the Client Manager you will ensure delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

How You'll Make An Impact

• Manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
• Utilizing Gallagher's resources and tools, create effective client deliverables
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
• Resolve service-related issues independently but know when to raise concerns to more experienced client service team members
• Prepare RFP's, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
• "Cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• Guide and support new hires and account associates
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

Skills For Success

• Strong communication skills to build professional relationships with both internal and external partners
• Understand the importance of deadlines and are open to constructive feedback
• Adaptable and remain composed in an environment that requires balancing multiple priorities in any given day
• Actively seek to develop professional skills and improve efficiency
• Innovative and rarely satisfied with the status quo; generate new and practical ideas and aim to continuously improve
• A desire to learn Gallagher's tools, systems, and shared resources
• Go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher

Qualifications

Required:

• Bachelor's degree with 3+ years client service and/or claims management experience or High School degree/GED with 8+ years client service and/or claims management experience
• Producer's License
• Ability to travel up to 25% of the time
• Proficiency in Microsoft Office
• Appropriate licensing as required

Preferred:

• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages/balances multiple and sometimes competing priorities
• Works in a self-directed manner

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact