Client Manager

About the role

As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction and rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

How You'll Make An Impact

• Manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
• Utilize Gallagher’s resources and tools to create effective client deliverables
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process; success is measured by retention with a renewal target of 95%
• Resolve service-related issues independently but know when to raise concerns to more experienced client service team members
• Prepare RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
• “Cross-solve” with clients to communicate resources available within Gallagher that may not currently be provided (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• Guide and support new hires and account associates
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

• Strong communication skills to build professional relationships with both internal and external partners
• Collaborative mindset and understanding of the importance of deadlines; openness to constructive feedback
• Adaptability and composure in an environment that requires balancing multiple priorities
• Proactive pursuit of professional skill development and efficiency improvements
• Innovative thinking and dissatisfaction with the status quo; ability to generate new and practical ideas
• Desire to learn Gallagher’s tools, systems, and shared resources
• Willingness to go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

About You

• Bachelor’s Degree plus 3 or more years of client service and/or claims management experience — OR — High School diploma/GED with 8+ years of client service and/or claims management experience
• Active Life & Health license
• Ability and willingness to travel approximately 25% of the time
• Working knowledge of Microsoft Windows applications and MS Office

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support well-being
• Career development opportunities and ongoing learning
• Collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact