Client Manager

Responsibilities

• Serve as a primary point of contact for key clients, fostering long-term relationships and ensuring a deep understanding of their infrastructure and service needs.
• Lead the development of marketing plans and outreach strategies to promote new technical services, particularly in response to evolving state regulatory requirements.
• Direct the end-to-end process of securing service contracts, from initial client discovery and information meetings to the finalization of scopes and fee structures.
• Develop and implement Asset Management Plan services that align with state mandates, ensuring utilities meet reporting and certification requirements.
• Manage and execute the biennial Water Loss Audit and Validation process, ensuring compliance with state-mandated reporting cycles.
• Act as the lead consultant for clients navigating the project funding lifecycle, providing end-to-end support for SRF (State Revolving Fund), OCRA, and other municipal grant/loan programs.
• Direct the development of Preliminary Engineering Reports (PERs), coordinating technical engineering teams and non-technical stakeholders to ensure a cohesive and fundable project vision.

Qualifications

• 5+ years of experience working with the Indiana State Revolving Fund (SRF) and OCRA (Office of Community and Rural Affairs) grant/loan processes.
• Bachelor’s degree in environmental science, Public Administration, or a related technical field or similar work experience.
• An understanding of IDEM, DNR, and IFA reporting requirements, as well as Section 106 archaeological review processes.
• Experience drafting the non-technical portions of Preliminary Engineering Reports and coordinating technical inputs from staff engineers.
• Ability to present complex financial and technical data to Town Boards, City Councils, and Utility Boards in a way that is easy to understand.