Client Manager

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

About the role

As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

• Manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
• Utilize Gallagher’s resources and tools to create effective client deliverables
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process; success is measured by retention with a renewal target of 95%
• Resolve service-related issues independently but know when to escalate concerns to more experienced team members
• Prepare RFPs, coordinate vendor responses, analyze proposal results, and develop client presentations
• “Cross-solve” with clients to communicate additional Gallagher resources (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• Guide and support new hires and account associates
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• Uphold the highest ethical standards and promote ethical behavior in line with The Gallagher Way

Requirements

• Bachelor's degree with 3+ years of client service and/or claims management experience or High School diploma/GED with 8+ years of client service and/or claims management experience
• Producer's License
• Ability to travel up to 25% of the time
• Proficiency in Microsoft Office
• Appropriate licensing as required

Preferred Qualifications

• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen

Skills

• Strong communication skills to build professional relationships with internal and external partners
• Collaborative mindset with the ability to meet deadlines and accept constructive feedback
• Adaptability and composure in a fast-paced, multi-priority environment
• Commitment to continuous professional development and improving efficiency
• Innovative thinking and a drive to challenge the status quo
• Desire to learn Gallagher’s tools, systems, and shared resources
• Proficient in using technology to maximize productivity and quality
• Strong written and verbal communication skills
• Ability to engage others in consultative discussions
• Self-directed and able to manage competing priorities effectively

Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact